Client Service Coordinator, Part-Time Position

4 weeks ago


Toronto, Ontario, Canada Spectrum Health Care Full time

Job Summary

We are seeking a highly skilled Client Service Coordinator to join our team at Spectrum Health Care. As a Client Service Coordinator, you will play a vital role in providing exceptional client service and support to our internal and external customers/clients.

Key Responsibilities

  • Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
  • Liaises with clients, staff, and community partners
  • Acts as a problem solver for clients and responds to inquiries from LHIN and employees
  • Reports client and staff concerns to Home Support Supervisor
  • Liaises with the LHIN representatives regarding client care. Collects and enters all pertinent client data into the computer system
  • Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program

Requirements

  • Minimum of 2 years working in an office setting (healthcare setting preferred)
  • High school diploma or equivalent
  • Medical Office Admin Certificate/Diploma an asset
  • Medical terminology knowledge an asset but not required
  • Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
  • Ability to multitask and prioritize
  • Excellent English written and verbal communication skills (Additional language skills considered an asset)
  • Excellent customer service and organizational skills
  • Proficient in Word, Outlook and ability to learn proprietary software

About Spectrum Health Care

Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.



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