Royal Service Operator Part-Time Position
3 weeks ago
The Royal Service Operator position at AccorHotel is responsible for coordinating internal and external calls and guest requests to the appropriate department. This role requires providing follow-up calls to guests to ensure their satisfaction.
- Internal and external communications and coordination of all Maintenance, Housekeeping, Valet, Laundry, Valet Parking, Billing Inquiries, and Reservations calls.
- Establish and maintain effective communication processes with all departments, specifically FO, HSKP, and MAINT.
- Ensure service standards are met with respect to guest satisfaction in JD Power and Total Quality Service by addressing guest issues and complaints promptly.
- Work closely with other departments to develop ways to improve current practices and ensure excellent delivery of guest service.
- Coordinate Fairmont Fit requests, prepare baskets, and track programs.
- Complete assigned projects by the Royal Service Manager.
- Operate Meridian Mail and GAC terminal.
- Operate paging, radio, and holdup systems.
- Handle guest concerns and complaints in a timely and efficient manner to achieve a positive result.
- Perform basic telephone repairs, installations, and removals.
- Familiarity with the RSICall Accounting System.
- Handle Paging and Call Parks.
- Proficiency in message taking.
- Familiarity with working operations of Email.
- Familiarity with working operations of Voice Mail.
- Proficiency in emergency procedures.
Qualifications :
- Superior phone etiquette, record-keeping, and follow-up skills.
- Ability to multitask and prioritize calls.
- Excellent knowledge of Property Manager and Opera Programs.
- Superior organizational skills.
- Ability to work under pressure in a fast-paced environment.
- Knowledge of Word, Excel, and Windows 95 or Windows XP is an asset.
- Hospitality degree/diploma is an asset.
- Career and result-oriented.
- Second language is an asset.
- Professional manner, outgoing personality, and ability to work on own initiative.
- Availability to work overnights and weekends.
Remote Work :
No
Employment Type :
Part-time
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