Royal Service Operator Part-Time Position

3 weeks ago


Toronto, Ontario, Canada AccorHotel Full time

The Royal Service Operator position at AccorHotel is responsible for coordinating internal and external calls and guest requests to the appropriate department. This role requires providing follow-up calls to guests to ensure their satisfaction.

  • Internal and external communications and coordination of all Maintenance, Housekeeping, Valet, Laundry, Valet Parking, Billing Inquiries, and Reservations calls.
  • Establish and maintain effective communication processes with all departments, specifically FO, HSKP, and MAINT.
  • Ensure service standards are met with respect to guest satisfaction in JD Power and Total Quality Service by addressing guest issues and complaints promptly.
  • Work closely with other departments to develop ways to improve current practices and ensure excellent delivery of guest service.
  • Coordinate Fairmont Fit requests, prepare baskets, and track programs.
  • Complete assigned projects by the Royal Service Manager.
  • Operate Meridian Mail and GAC terminal.
  • Operate paging, radio, and holdup systems.
  • Handle guest concerns and complaints in a timely and efficient manner to achieve a positive result.
  • Perform basic telephone repairs, installations, and removals.
  • Familiarity with the RSICall Accounting System.
  • Handle Paging and Call Parks.
  • Proficiency in message taking.
  • Familiarity with working operations of Email.
  • Familiarity with working operations of Voice Mail.
  • Proficiency in emergency procedures.

Qualifications :

  • Superior phone etiquette, record-keeping, and follow-up skills.
  • Ability to multitask and prioritize calls.
  • Excellent knowledge of Property Manager and Opera Programs.
  • Superior organizational skills.
  • Ability to work under pressure in a fast-paced environment.
  • Knowledge of Word, Excel, and Windows 95 or Windows XP is an asset.
  • Hospitality degree/diploma is an asset.
  • Career and result-oriented.
  • Second language is an asset.
  • Professional manner, outgoing personality, and ability to work on own initiative.
  • Availability to work overnights and weekends.

Remote Work :

No

Employment Type :

Part-time



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