Technical Services Specialist

3 days ago

Winnipeg, Manitoba, Canada CB Canada Full time
Job Title: Technical Services Specialist

At CB Canada, we are seeking a highly skilled Technical Services Specialist to join our team. As a Technical Services Specialist, you will be responsible for providing technical support to our customers, suppliers, and internal teams.

Key Responsibilities:
  • Investigate and resolve product field issues related to programming and electrical systems.
  • Determine root cause and corrective action for issues affecting product.
  • Work with the service, other departments, and suppliers as required.
  • Document and release instructions to complete retrofits.
  • Provide general support to field staff.
Requirements:
  • Bachelor of Science in Engineering (P. Eng or EIT), Diploma in Engineering Technology (CET), or equivalent work experience.
  • Engineering background.
  • Customer service background.
  • Leadership qualities.
  • High problem-solving skills.
  • Highly technical.
  • Organizational skills.
  • Motivated self-starter with high-level initiative.
  • Above-average interpersonal skills and a professional attitude to providing excellent customer service.
  • Highly analytical thinker with demonstrated talent for identifying, scrutinizing, and improving processes.
  • Strong time management skills and ability to manage multiple priorities in a fast-paced environment.
  • Proficient in MS Office (Excel, Word, Outlook, PowerPoint, and Teams).
Why Join Our Team:
  • Competitive wages.
  • A continuous learning environment.
  • Ability to advance your career with a growing company.
  • NFI Group has been named a Manitoba Top Employer for 2020.
  • Employee social committee organizes numerous events throughout the year.
  • Ongoing employee development through in-house training initiatives and tuition subsidies.

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient, and reliable.

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