IT Operations Manager
4 days ago
As a key member of the Compunnel Inc. leadership team, the IT Operations Manager will oversee the implementation of IT operations management (ITOM) patterns, ensuring the alignment of IT capabilities with business expectations. This role requires a strong understanding of IT service management, process improvement, and organizational design.
Key Responsibilities:
- Develop and implement IT operations management strategies to improve IT efficiency and effectiveness.
- Lead the planning and execution of IT organizational design enhancements to align with the ITOM model.
- Collaborate with stakeholders to define new roles and job descriptions to support the ITOM implementation.
- Monitor and report on IT capacity utilization and recommend optimization opportunities to balance 'run' and 'grow' needs.
- Support the development of IT project portfolios and risk mitigation initiatives.
Requirements:
The ideal candidate will have a strong background in IT operations management, IT service management, and process improvement. Experience with cloud infrastructure enablement, migration, and operational management is also essential. Additionally, the candidate should have excellent communication and leadership skills to work effectively with cross-functional teams.
Requirements:
- Senior-level IT executive experience in a complex public sector environment.
- Hands-on experience with ITOM patterns, including design and implementation.
- Leadership experience in IT capability development and process improvement.
- Azure cloud infrastructure enablement, migration, and operational management experience.
- Modern workplace technology enablement and operational management experience.
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