Operations Manager
7 months ago
**Watch your career take flight at GardaWorld**
We are currently hiring an Operations Manager to oversee daily operations at Winnipeg International Airport, providing guidance and support to managers with a focus on effectiveness and performance.
GardaWorld is the largest provider of aviation services for the Canadian Air Transport Security Authority (CATSA), offering screening services in 28 airports across Canada.
Reporting to the Terminal Manager, (TM), the Operations Manager plans, directs, and coordinates the local base security screening operations. The Operations Manager is responsible for ensuring and improving the performance, productivity, efficiency and effectiveness of various teams. Additional focus on workforce planning and profitability to ensure the full utilization of resources while maintaining enhanced compliance standards. The Operations Manager must remain in tune with industry standards and play a pivotal role in the client relationship and business growth.
**Position Duties**
- Responsible for adherence to operational systems, processes, and policies in support of the organization's visions.
- Primary responsibility for the coordination and implementation of a workforce planning model for the various areas of the operations to ensure compliance with both safety and service requirements on a daily, weekly and monthly basis.
- The first point of contact is to communicate job site conditions and concerns that may affect or are affecting the completion of the operational requirement to crucial stakeholders. Responsible for implementing solutions to improve the overall effectiveness of the operations.
- Monitor that screening operations follow the aviation industry protocols, client requirements, legislation, or division-specific. Lead/implement remedial or training actions to ensure ongoing compliance.
- Investigations: Critical competence of this position is to lead the investigative process for matters relating to Harassment, Code of Ethics, Code of Conduct, or corrective action. The Operations Manager is the final decision maker in the outcome and further actions to be taken, including the possible termination of screening personnel.
- Monitors the workforce absenteeism, in conjunction with support from administrative support services. The Operations Manager leads the preliminary discussions and accommodation process, including managing confidential and sensitive information. Will be responsible for monitoring the effectiveness of the accommodations in alignment with company protocols and the Human Rights Act.
- Ensure efficient collaboration and coordination between departments through communications with a variety of support services to meet the requirements of daily operations and client expectations.
- Conduct regular operational meetings and team briefings, with direct reports to review performance results, customer surveys and compliance scores and keep employees up to date with corporate and industry changes.
- Support a labour relations strategy aligned with operational requirements and is in support of the company culture and values. This includes leading the team through the grievance process, which includes providing written response.
- Responsible for managing the data collection and other pertinent information in support of presenting daily, weekly, bi-weekly or monthly operational effectiveness directly with the client and internal contacts. This role is responsible for preparing the materials, including reports and possibly PowerPoint presentations.
- Participates in and demonstrates an understanding of safety principles and practices; follows all safety policies and procedures to support a safe working environment. Liaison with Health and Safety internal community to ensure compliance.
- Manages and increases the effectiveness and efficiency of the supporting departments (Human Resources, Quality, Administration, and Finance) through the coordination and communication between the business functions.
- Other duties as required
**Job Benefits**:
- Competitive compensation & benefits package
- Parking is provided as a taxable benefit
- Training and career development
**Skills / Experience**:
- Extensive proven Leadership and Management Skills at a senior level
- Analytical, detail oriented and technically astute
- Excellent communication skills and a professional demeanor with the ability to develop cooperative working relationships internally and externally
- Experience in a large, unionized environment
- Self-motivated, with the ability to work both independently and in a team environment
- Strong influencing and negotiating skills that promote commitment to action
- Strong team player with a positive and flexible approach to develop teams
- Excellent proven problem-solving skills
- Easily adaptable to change and willing to embrace new challenges
- Relevant labour relations skills are considered an asset
**Application Requirements**:
- Post-secondary education
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