Regional Operations Manager

4 days ago

Ottawa, Ontario, Canada TÜV SÜD Full time
Job Description

Job Title: Regional Operations Manager

Job Summary:

We are seeking a highly skilled and experienced Regional Operations Manager to oversee the operations of our Canada facilities, including Toronto and Ottawa. The successful candidate will be responsible for managing a team of Sales Executives, developing sales strategies, and working closely with the Business Line Director to grow sales in various service areas.

Key Responsibilities:

  • Operational management of the Canadian region and labs, including maintaining compliance to TÜV SÜD Policies and ISO17025 Guidelines.
  • Setting operational KPIs to monitor region performance and associated supervisory responsibilities.
  • Managing direct sales teams to target and projection.
  • Creating detailed business plans to facilitate the attainment of goals and quotas.
  • Creating an annual budget and financial forecast, monitoring spending, and providing monthly adjustments.
  • Collaborating with other Regional Managers to ensure sites are staffed and equipped to meet business needs and forecasted growth plans.
  • Streamlining processes and workflow.
  • Supporting customer meetings, inquiries, and testing to support business development of the region.
  • Overseeing the Toronto and Ottawa technical leads to ensure operational performance and timing of projects.
  • Supporting the hiring, training, growth, and development of technicians and engineers.
  • Developing lab and equipment strategy and best practices to support efficient and cost-effective lab operations.
  • Creating future strategic plans.
  • Providing professional after-sales support to enhance customers' dedication.
  • Assisting in negotiating agreements with current and prospective clients.
  • Maintaining compliance with environment, health, and safety (EHS) requirements.

Requirements:

  • Well-versed in the technical/engineering details related to modern technology/TIC business.
  • Demonstrated ability to manage lab operations to drive revenue and satisfy customer deliverables.
  • Demonstrated leadership and supervisory experience.
  • Demonstrated ability to work independently and in a team environment.
  • Excellent oral and written communication skills.
  • Knowledge of MS Word, Excel, and PowerPoint.
  • Ability to multi-task and handle deadlines.
  • Thriving in a fast-paced environment and working well under pressure.
  • Articulate, professional, courteous, and effective manner with internal and external customers.
  • Customer service-oriented.
  • Self-starter with a positive outlook and motivated attitude.

Education:

  • Bachelor's Degree or equivalent education preferred.

Experience:

  • Minimum 3-5 years Experience in product safety compliance services.
  • Minimum 5 years of supervisory/leadership experience, including development of individuals and teams.
  • Minimum 5 years operational experience in a lab environment with financial/cost responsibilities.
  • Knowledge of market research, sales, and negotiating principles.
  • Excellent communication/presentation skills and ability to build relationships.
  • Organizational and time management skills.
  • Enthusiastic and passionate.

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