Customer Service Representative
1 day ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Rentals team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:- Provide top-notch customer service in person, over the phone, and via email
- Advise customers on Flaman policies and procedures regarding rental equipment
- Ensure equipment is ready for rental pick-up, purchase, or lease
- Utilize software programs to monitor scheduling and ensure accuracy with rental bookings
- Conduct payment transactions and follow up with customers on return of equipment
- Collaborate with the Rentals team and other departments to provide a seamless customer experience
- Previous customer service and administrative experience
- Excellent communication skills, phone, email, and in person
- Proficient with computers and Microsoft programs
- Ability to work under pressure during peak season
- Detail-oriented, strong organizational skills, and ability to balance multiple priorities
- Competitive compensation and benefits package
- Advancement opportunities within the company
- Excellent work environment, on-site gym, and three weeks of vacation
We are an equal opportunity employer committed to workforce diversity. If you are a positive and motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply today.
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