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Customer Service Representative
2 months ago
Job Summary
As a Customer Service Representative at EMCO Corporation, you will play a vital role in providing exceptional customer experiences. You will work in a fast-paced environment, collaborating with a team to deliver sales support to customers of Westlund.
Key Responsibilities:
- Provide top-notch customer service, ensuring 100% customer satisfaction.
- Research products to recommend to customers, leveraging our extensive product assortment.
- Process sales orders generated from Profit Centre customers via phone, email, and text.
- Grow and retain an established customer base, developing new business opportunities.
- Follow up on backorders with vendors, providing customers with accurate delivery dates.
- Process returns and warranty claims, adhering to all procedures.
- Support Inside sales and business activities as part of the team.
- Assist the warehouse in picking orders and operate material handling equipment.
Requirements:
- Grade 12 diploma or equivalent; college and/or university degree an asset.
- A minimum of 1 year of experience in customer service or counter sales.
- Proficient in Microsoft Office software, including email, data analysis, and customer contact management.
- Excellent customer service and verbal communication skills.
- Strong relationship building skills with customers, vendors, and teammates.
- Ability to identify customer needs, provide profitable solutions, and close sales.
- Intermediate math skills.
Preferred Skills:
- Previous experience with or knowledge of products sold by Westlund.
- Proficiency in Word, Excel, Outlook, and Infor M3.
About EMCO Corporation:
EMCO Corporation is a leading wholesale distributor of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer a dynamic work environment, opportunities for growth, and a culture that supports our employees' development.
What We Offer:
- Great mentors and on-the-job training.
- Growth potential with competitive salary, benefits, and profit sharing.
- A career with a solid, stable company with strong core values.
- Participation in our pension plan with employer contributions.
- Work-life balance and flexible work arrangements.
