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Customer Service Representative

2 months ago

Saskatoon, Saskatchewan, Canada Flaman Full time
Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Rentals team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Provide top-notch customer service in person, over the phone, and via email
  • Advise customers on Flaman policies and procedures regarding rental equipment
  • Ensure equipment is ready for rental pick-up, purchase, or lease
  • Utilize software programs to monitor scheduling and ensure accuracy with rental bookings
  • Conduct payment transactions and follow up with customers on return of equipment
  • Collaborate with the Rentals team and other departments to achieve business objectives
Requirements:
  • Previous customer service and administrative experience
  • Excellent communication skills, phone, email, and in person
  • Proficient with computers and Microsoft programs
  • Ability to work under pressure during peak season
  • Detail-oriented, strong organizational skills, and ability to balance multiple priorities
What We Offer:
  • Competitive compensation and benefits package
  • Advancement opportunities within the company
  • Excellent work environment, on-site gym, and three weeks of vacation

We are an equal opportunity employer committed to workforce diversity. If you are a positive and motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply today.