Air Import Operations Coordinator
4 weeks ago
Job Summary:
The Air Import Operations Coordinator will be responsible for processing all shipments, coordinating movement, and monitoring while in route. This role requires handling shipments from start to finish, ensuring compliance with DSV policies and government regulations. The primary point of contact for customers, this position will provide exceptional customer service and quality by efficiently processing all inbound requirements before or within agreed time frames.
Key Responsibilities:
- Daily management and coordination of shipments
- Establish and coordinate schedules with carriers and tender shipments
- Create, coordinate country-specific documents
- Adhere to all domestic and international shipping regulations
- Track and trace all shipments
- Prepare and publish reports, as requested
- Proactively identify problems and swiftly implement solutions
- Confirm rates with carriers
- Responsible for cost containment of shipments, via accounting system
- Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery
- Ensure all DSV KPIs met throughout the movement of the shipment
- Lane analysis required on orders to select most appropriate mode of transport within customer requirements
- Daily communication with customers on relevant issues and resolution
- Manage new account implementation from standard operating procedure to execution
Qualifications:
- A minimum of two years international transportation industry experience or
- Education in supply chain logistics, international transportation, or a related field of study
- CIFFA certificate, an asset
- Dangerous Goods Certification, an asset
- GDP Training, if required
Skills and Competencies:
- Good command, both verbal and written, English skills
- Ability to create collaborative engagements and active listening
- Service-oriented and able to resolve customer grievances
- Strong interpersonal skills, building professional relationships internally and externally
- Strong problem-solving skills and analytical skills
- Ability to multi-task, plan, prioritize, and manage time effectively in order to meet goals and achieve results
- Both a team builder and a team-player
- Excellent organizational and time management skills
Language and Computer Skills:
- Proficient in both English and French
- Ability to communicate effectively in a diverse multicultural environment
- Microsoft Office suite
- CargoWise experience, an asset
Physical Demands:
- Prolonged periods sitting and standing at a desk and working on a computer
- Regular working hours apply for this position, at times, working beyond these hours may be required by business needs
About DSV:
DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.
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