Customer Relationship Manager

7 days ago

Brampton, Ontario, Canada TIO AUTO PARTS INC. Full time
Job Description for Customer Service Manager Position at TIO AUTO PARTS INC.
  • To be successful in this role, you should have a college/CEGEP education and at least 5 years of experience in customer service management.
  • The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
  • Key Responsibilities:
    • Direct and control daily operations to ensure seamless customer service experience.
    • Evaluate daily operations to identify areas for improvement and implement changes as needed.
    • Plan and organize daily operations to meet business objectives and customer demands.
    • Manage staff and assign duties to ensure efficient use of resources.
    • Study market research and trends to determine consumer demand and competitor activity.
    • Determine merchandise and services to be sold based on customer needs and market trends.
    • Implement price and credit policies to ensure fair and competitive pricing.
    • Locate, select, and procure merchandise for resale to meet customer demands.
    • Develop and implement marketing strategies to increase sales and customer engagement.
    • Plan budgets and monitor revenues and expenses to ensure financial sustainability.
    • Determine staffing requirements to meet business needs and customer demands.
    • Resolve issues that may arise, including customer complaints and supply shortages.
    • Recruit, hire, and supervise staff and/or volunteers to ensure a skilled and motivated team.
    • Oversee payroll administration to ensure accurate and timely payment of staff.
    • Conduct performance reviews to evaluate staff performance and provide feedback for improvement.
    • Supervise office and volunteer staff to ensure a positive and productive work environment.
    • Plan, organize, direct, control, and evaluate daily operations to meet business objectives and customer demands.
    • Benefits:
      • Health care plan to ensure staff well-being and productivity.
      • Pension plan to provide financial security for staff in retirement.
      • Free parking available to staff to reduce commuting costs and increase job satisfaction.
  • Work Term: Permanent position available.
  • Work Language: English.
  • Hours: 35 hours per week to ensure work-life balance and productivity.

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