Club Membership Liaison

6 days ago


Vancouver, British Columbia, Canada The Arbutus Club Full time

The Arbutus Club, a renowned landmark in Vancouver since 1964, values a happy and safe work environment.

As the primary point of contact for member inquiries, you will provide timely correspondence and deliver exceptional experiences for members and guests. The ideal candidate will be flexible, well-spoken, organized, and possess strong communication skills.

This role is crucial in ensuring that our members have a positive experience and that our membership database remains accurate and up-to-date.

Salary and Benefits

We offer a competitive salary, based on experience, with an estimated range of $60,000 to $80,000 per year, along with a daily meal allowance of $12.50, comprehensive benefits package including health and dental benefits after three months of employment, healthcare and lifestyle spending account, and RRSP matching after one year of employment.

Job Description

This position involves responding to member inquiries regarding their accounts in a timely manner, researching transactions, and printing statements upon request. You will also be responsible for correspondence to members in both email and letter format, supporting the Membership Director with various administrative tasks and projects as needed, maintaining accurate and up-to-date membership records, and leading membership tours to new or prospective members.

Requirements and Qualifications

  1. Excellent verbal, written, and interpersonal communication skills are essential.
  2. A minimum of three years of experience working in an administrative/customer service role is required.
  3. An associate's, bachelor's degree, diploma, or certificate in business or office administration program is considered an asset.
  4. You must be a superb multi-tasker and able to work well under pressure.


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