Customer Service Expert: Bilingual Solutions Specialist

4 weeks ago


Moncton, New Brunswick, Canada Xperigo Full time

We are seeking a highly skilled Customer Service Expert to join our dynamic team at Xperigo. As a key player in our roadside assistance operations, you will utilize your linguistic skills and customer service expertise to deliver prompt and effective assistance to clients experiencing vehicle-related emergencies.

Job Description:

As a Customer Service Expert, you will be responsible for communicating fluently in both English and French to effectively assist clients. You will act as the primary point of contact for customers in need of assistance/service, offering empathic and courteous support to customers in the automotive and non-automotive space.

  • Bilingual Communication: Communicate fluently in both English and French to effectively assist clients, providing clear instructions and empathetic support to clients in distress.
  • Customer Support Excellence: Act as the primary point of contact for customers, listening attentively to their concerns, gathering necessary information, and providing guidance on next steps.
  • Problem Resolution: Troubleshoot issues reported by customers and escalate complex cases to appropriate internal teams or management for resolution.
  • Balanced Performance: Consistently achieve all Customer Experience performance metrics monthly, accurately documenting client interactions, service requests, and resolutions.
Requirements:

To be successful in this role, you must possess strong verbal and written communication skills in both languages, with the ability to convey complex information clearly and concisely. Additionally, you should have excellent interpersonal skills and cultural sensitivity to effectively interact with clients from diverse backgrounds.

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, as well as comprehensive training and development opportunities to enhance your customer service skills and familiarity with our products/services.



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