Senior IT Director

4 weeks ago


Burnaby, British Columbia, Canada T-Net British Columbia Full time

About the Role

The Director of Client Services at T-Net British Columbia is a strategic leader responsible for delivering customer-focused IT services to the institution's faculty, staff, and students. This role involves developing and implementing strategies, plans, and policies to ensure consistent and efficient IT service delivery across the institution.

Key Responsibilities

  • Providing strategic leadership in IT service delivery to meet the evolving needs of the BCIT community;
  • Developing and implementing strategies, plans, and policies to ensure consistent and efficient IT service delivery;
  • Leading a strong and capable Client Services team, providing guidance, coaching, and mentorship to ensure they are well-prepared to meet the evolving needs of the institution;
  • Driving process optimization and service excellence, implementing industry best practices, and exploring new technologies to enhance service delivery;

Requirements

  • An experienced IT leader with a proven track record in delivering customer-focused IT services and optimizing processes within a large, multi-faceted organization;
  • A deep understanding of how client services drive institutional success and the ability to excel at aligning IT service delivery with organizational goals;
  • Strong leadership and people management skills, capable of mentoring and coaching teams to achieve high performance and foster a culture of continuous improvement and innovation;
  • A commitment to continuous learning and education, reflecting the core values of BCIT.

Compensation

The salary range for the Director, Client Services position is $149,823 - 215,370, and the control point is $187,278.



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