Senior Operations Director

6 days ago


Burnaby, British Columbia, Canada Little Minhs Restaurant Inc. Full time
Job Description

We are seeking a highly skilled Senior Operations Director to join our team at Little Minhs Restaurant Inc.

About the Role

The successful candidate will be responsible for overseeing the daily operations of our restaurant, ensuring seamless service delivery and driving business growth.

Key Responsibilities
  • Manage staff performance, providing regular feedback and coaching to enhance their skills and productivity.
  • Lead recruitment efforts, sourcing top talent to fill key positions and support business objectives.
  • Develop and implement effective staff scheduling systems, optimizing workflows and resource allocation.
  • Design and deliver comprehensive training programs, empowering staff to excel in their roles and drive customer satisfaction.
  • Determine service offerings and operational procedures, staying ahead of industry trends and competitors.
  • Conduct regular performance reviews, identifying areas for improvement and developing strategies to address them.
  • Maintain accurate inventory records, minimizing waste and maximizing profitability.
  • Ensure compliance with health and safety regulations, safeguarding the well-being of staff and customers alike.
  • Negotiate supply agreements with vendors, securing the best possible deals and supporting sustainable practices.
  • Build strong relationships with clients, delivering exceptional catering services and fostering loyalty.
  • Resolve customer complaints promptly and professionally, maintaining a positive reputation for our brand.
  • Develop and implement strategic plans, directing daily operations and evaluating their impact on business outcomes.
Requirements
  • Secondary (high) school graduation certificate
  • At least 1 year to less than 2 years of experience in a related field
Benefits

We offer a competitive salary range of $50,000 - $70,000 per annum, commensurate with experience, plus benefits including:

  • 30-40 hours of work per week
  • Permanent full-time position
  • Work language: English


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