IT Lifecycle Management Specialist
5 days ago
About Colas
Colas is the information technology arm of the North America business for Colas, based in Denver, Colorado. We strive to make Colas an industry leader through developing custom mobile applications and business intelligence tools, supporting core applications, maintaining our infrastructure, and much more.
Through a partnership with the Colas Companies in the USA & Canada, we help empower our employees for success while also providing direct contact with users and other innovators across the organization. To learn more about us, visit www.colasiss.com.
Career Advancement OpportunitiesWe pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct as we strive to grow our infrastructure products and services through empowering and developing our people, fostering innovation, utilizing new technology, and maximizing vertical integration at all levels of the company's value chain.
Our competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training make us an attractive employer.
We are part of the Colas Group, the worldwide leader in transportation infrastructure construction and maintenance. For information on our international network, visit www.colas.com.
Job DescriptionThe IT Lifecycle Management Specialist provides Colas' first IT contact with Colas' new associates on day one. The position is focused on customer service and hardware/software lifecycle management of the company's assets using an asset management tool.
This includes procurement, configuration (imaging), user account management, and logistics.
Main Responsibilities:- Install and configure software/hardware systems that support our operating environment.
- Develop and maintain installation and configuration procedures.
- Initiate and manage the ordering process for software/hardware.
- Maintenance and documentation of the computer inventory in the asset database.
- Image and configure computers with the appropriate operating system(s), necessary business applications, and settings using tools such as SCCM.
- Create Active Directory and other accounts with the appropriate level of access based on user needs.
- Ship computers to users, managing costs and coordinating with level 1&2 support for delivery, as needed.
- Providing setup introduction to new users.
- Analyze inventory and provide data points to create replacement calendars.
- Provide initial training to new users on Colas ISS IT tools, procedures, organizations, and applications.
- Coordinate presentations for new employees and pass the baton to local IT technicians.
- Track requests and provisioning tickets on a daily basis.
- Create, track, and manage documented departmental operating procedures.
- Maintain good collaboration with suppliers.
- Prioritize incoming email or ticket system requests for new and replacement computers by getting all the appropriate approvals for new purchases and security requests.
- Fast and accurate updates of inventory data for all equipment in all locations.
- Perform periodic audits on end-user application licenses and role-based access levels.
- Act as an ambassador between our department and our users, maintaining good relationships and open communication.
- Empathize and communicate with customers to ensure their satisfaction.
- Assist in the training of end users on IT procedures.
- Troubleshoot billing and inventory issues.
We are looking for a candidate with:
- Diploma of College Studies or equivalent.
- At least 3 years of experience in setting up and supporting Microsoft Windows 7 & 10 as well as productivity tools such as Microsoft Office.
- Must be bilingual (English/French).
- Preferred ITIL v3 certification.
- Knowledge of ITSM principles.
We offer a salary of $75,000 - $77,000 per year, plus excellent benefits and career advancement opportunities.
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