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Customer Service Representative

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Québec, Quebec, Canada Definity Full time
{"h2": "Job Summary", "p": "At Definity, we're seeking a highly skilled and customer-focused individual to join our team as a National Inquiry Specialist. In this role, you will be responsible for providing exceptional customer service by handling inquiries in a professional and empathetic manner.

As a National Inquiry Specialist, you will be the first point of contact for customers, providing information on new or existing claims, and directing inbound calls to the appropriate resources. You will also be responsible for communicating and coordinating with internal departments to resolve customer inquiries.

We're looking for someone who is fluent in both English and French, with excellent written and verbal communication skills. You should be able to work in a fast-paced environment, think on your feet, and be able to juggle multiple projects without missing a beat.

In return, we offer a competitive salary range of $39,000 - $67,300, a hybrid work schedule, company share ownership program, and a range of benefits including pension and savings programs, paid volunteer days, and educational resources.

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.

", "h2": "Responsibilities", "ul": ["Direct interaction with customers over the phone, via our inquiry lines, in a call-center type atmosphere.", "Providing exceptional customer service by handling calls in an empathetic and professional manner.", "Analyzing customer inquiries by providing information on new or existing claims.", "Researching required information to support customers using available internal platforms.", "Directing inbound calls to the appropriate resources.", "Communicating and coordinating with internal departments to resolve customer inquiries.", "Escalating calls, using proper escalation procedures, to the appropriate department or individual as required.", "Meeting personal and team adherence and compliance targets and KPI's.", "Completion of other administrative duties as necessary or assigned."]}