Clinical Operations Specialist

2 weeks ago


Prince George, British Columbia, Canada Northern Health Authority Full time
Job Summary

The Clinical Operations Specialist is responsible for researching, developing, and implementing clinical practices, processes, and documentation to ensure effective and efficient care in Northern Health departments. This role requires collaboration with clinical leaders, Information and Technology Services, and staff to facilitate quality improvement changes.

Main Responsibilities

• Develop and implement clinical practices, processes, and documentation
• Collaborate with clinical leaders, ITS, and staff to facilitate quality improvement changes
• Provide oversight and guidance on clinical care areas
• Identify opportunities for improvement and analyze, prioritize, and translate user needs into standardized clinical practice

Working Conditions

The Clinical Operations Specialist will work in a dynamic environment with a team of healthcare professionals. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and as part of a team.

What We Offer

Northern Health offers a comprehensive benefit package, including extended health/dental and a municipal pension plan. Casuals have the option to pay for benefits. The position also offers four weeks of vacation with one year of continuous service and financial support for moving expenses. Additionally, the employer pays for training and leadership development opportunities, and there are stunning outdoor activities and the shortest commutes in BC.

Qualifications

• Bachelor's degree in a healthcare discipline
• Relevant professional development in process improvement, change management, information technology/information management, project management, group facilitation, and coaching
• Five to seven years of experience in front-line clinical care and related experience working in clinical operations EMR use
• Ability to guide, coach, teach, and promote a learning environment and continuous quality improvement
• Ability to apply change management and transformation techniques and practices
• Strong documentation skills and demonstrated ability to develop detailed clinical or technical documentation, training aides, and how-to documents
• Intermediate computer skills and ability to work comfortably with spreadsheets, presentations, diagramming, and word processing software
• Ability to foster innovation throughout complex evolutionary change
• Ability to see connections between issues, events, and data points and to think clearly around complex systems
• Demonstrated strategic thinking and analytical skills
• Proven ability to manage diverse groups and individuals, working in stressful clinical situations, through change initiatives and resolve issues arising throughout the process


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