WFM Success Specialist
3 weeks ago
As a WFM Success Specialist at Zendesk, you will play a pivotal role in driving the WFM Success initiatives. Leveraging your extensive WFM experience and strategic acumen, you will identify customer needs, providing tailored solutions that address their problems and add exceptional value. Your role involves nurturing customer relationships, onboarding customers to WFM solutions, and helping them set their WFM success criteria. You will also be responsible for meeting and exceeding targets, assisting in closing sales deals, and contributing to the team's development.
Key Responsibilities- Onboard customers to WFM tool and ensure seamless adoption
- Proactively offer assistance on low adoption cases and focus on customer satisfaction
- Represent WFM and speak to its value proposition at customer QBR/EBR
- Attend and own account escalations until resolution and mitigate churn risk
- Identify growth opportunities for upselling and cross-selling across our customer base
- Closely collaborate with product, engineering, support, sales, and other teams to drive customer success
- Help optimize our processes along with the rest of the team
- Be the bridge between marketing and our customer base for events, webinars, interviews, etc.
- 3+ years working in Customer Success, Account Management, or similar role in B2B
- Proven track record managing B2B accounts in previous roles
- Experience working with companies in different industries, markets, and timezones
- Understand the value of building relationships with customers who will stay, collaborate, and refer Zendesk
- Ability to interact with different areas of the company to share relevant customer feedback
- Data-driven: maintaining high CRM standards to identify improvements and understand success
- Excellent verbal and written communication skills (we work in English)
- A team player with experience working remotely
- Experience and/or understanding of basic WFM
- Experience in a previous Success or Sales role as a team lead/supervisor or similar role
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
-
WFM Success Specialist
3 weeks ago
Canada Zendesk, Inc. Full timeJob Title: WFM Success SpecialistAt Zendesk, we're seeking a highly skilled WFM Success Specialist to join our team. As a key member of our customer success team, you will play a crucial role in driving the WFM Success initiatives.Key Responsibilities:Onboard customers to the WFM tool and provide tailored solutions to address their needs.Proactively offer...
-
Medical Specialist
2 months ago
Canada Zendesk, Inc. Full timeAbout the RoleWe are seeking a highly skilled Medical Specialist to join our Customer Success team at Zendesk, Inc. As a Medical Specialist, you will play a critical role in nurturing customer relationships, onboarding customers to our Workforce Management (WFM) solutions, and helping customers set and achieve their success criteria.Key...
-
Medical Specialist
2 months ago
Canada Zendesk, Inc. Full timeAbout the RoleWe are seeking a highly skilled Medical Specialist to join our Customer Success team at Zendesk, Inc. As a Medical Specialist, you will play a critical role in nurturing customer relationships, onboarding customers to our Workforce Management (WFM) solutions, and helping customers set and achieve their success criteria.Key...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool. This includes meeting and...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool. This includes meeting and...
-
Dayforce WFM Implementation Specialist
4 days ago
Canada Procom Full timeDayforce WFM Implementation Consultant RoleThis role is part of a remote, 6-month contract with a large SaaS provider, and may lead to renewal.The Dayforce WFM Implementation Consultant participates in the implementation lifecycle under the direction of the Project Manager.Mandatory Skills2+ years of experience in Dayforce WFM module implementation and...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to ensure they are getting the most out of our tool, meeting and exceeding targets, and identifying opportunities for growth. Your...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to ensure they are getting the most out of our tool, meeting and exceeding targets, and identifying opportunities for growth. Your...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to ensure they are getting the most out of our tool, meeting and exceeding targets, and identifying opportunities for growth. Your...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to ensure they are getting the most out of our tool, meeting and exceeding targets, and identifying opportunities for growth. Your...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool. Meeting and exceeding...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool. Meeting and exceeding...
-
Customer Success Specialist
2 months ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
-
Customer Success Specialist
2 months ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
-
Customer Success Specialist
2 months ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
-
Customer Success Specialist
2 months ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
