WFM Success Specialist
3 weeks ago
At Zendesk, we're seeking a highly skilled WFM Success Specialist to join our team. As a key member of our customer success team, you will play a crucial role in driving the WFM Success initiatives.
Key Responsibilities:- Onboard customers to the WFM tool and provide tailored solutions to address their needs.
- Proactively offer assistance on low adoption cases and focus on customer satisfaction.
- Represent WFM and speak to its value proposition at customer QBR/EBR meetings.
- Attend and own account escalations until resolution and mitigate churn risk.
- Identify growth opportunities for upselling and cross-selling across our customer base.
- Closely collaborate with product, engineering, support, sales, and other teams to drive customer success.
- Help optimize our processes along with the rest of the team.
- Be the bridge between marketing and our customer base for events, webinars, interviews, etc.
- 3+ years of experience in Customer Success, Account Management, or a similar role in B2B.
- Proven track record managing B2B accounts in previous roles.
- Experience working with companies in different industries, markets, and timezones.
- Understand the value of building relationships with customers who will stay, collaborate, and refer Zendesk.
- Ability to interact with different areas of the company to share relevant customer feedback.
- Data-driven: maintaining high CRM standards to identify improvements and understand success.
- Excellent verbal and written communication skills (we work in English).
- A team player with experience working remotely.
- Experience and/or understanding of basic WFM.
- Experience in a previous Success or Sales role as a team lead/supervisor or similar role.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
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Canada Zendesk, Inc. Full timeJob SummaryAs a WFM Success Specialist at Zendesk, you will play a pivotal role in driving the WFM Success initiatives. Leveraging your extensive WFM experience and strategic acumen, you will identify customer needs, providing tailored solutions that address their problems and add exceptional value. Your role involves nurturing customer relationships,...
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Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to ensure they are getting the most out of our tool, meeting and exceeding targets, and identifying opportunities for growth. Your...
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Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to ensure they are getting the most out of our tool, meeting and exceeding targets, and identifying opportunities for growth. Your...
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Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to ensure they are getting the most out of our tool, meeting and exceeding targets, and identifying opportunities for growth. Your...
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Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool. Meeting and exceeding...
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Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool. Meeting and exceeding...
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