Customer Success Specialist
1 month ago
Your role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to ensure they are getting the most out of our tool, meeting and exceeding targets, and identifying opportunities for growth. Your industry knowledge will enable you to stay up-to-date on the latest trends and competitor offerings, guiding successful strategies. You will also be responsible for attending and owning account escalations until resolution, mitigating churn risk, and helping to optimize our processes.
Key Responsibilities:- Manage B2B accounts, ensuring high CRM standards and identifying areas for improvement
- Build and maintain strong relationships with customers, understanding their needs and goals
- Work closely with customers to set and achieve success criteria, ensuring they are getting the most out of our WFM solutions
- Attend and own account escalations, resolving issues and mitigating churn risk
- Help optimize our processes, ensuring efficiency and effectiveness
- 3+ years of experience in Customer Success, Account Management, or a similar role in B2B
- Proven track record of managing B2B accounts and driving customer success
- Excellent verbal and written communication skills, with the ability to work in English
- A team player with experience working remotely
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. We consider individuals without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
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Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool. This includes meeting and...
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Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool. This includes meeting and...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves nurturing customer relationships, onboarding customers to WFM solutions, and helping customers set their success criteria. You will work closely with customers to adopt the tool fully, meet and exceed targets, and assist in closing sales deals. Your industry knowledge will help you stay up-to-date on the latest...
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Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves nurturing customer relationships, onboarding customers to WFM solutions, and helping customers set their success criteria. You will work closely with customers to adopt the tool fully, meet and exceed targets, and assist in closing sales deals. Your industry knowledge will help you stay up-to-date on the latest...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to ensure they are getting the most out of our tool, meeting and exceeding targets, and identifying opportunities for growth. Your...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to ensure they are getting the most out of our tool, meeting and exceeding targets, and identifying opportunities for growth. Your...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool. Meeting and exceeding...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption and success with our tool. Meeting and exceeding...
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Customer Success Specialist
2 months ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
-
Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
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Customer Success Specialist
2 months ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
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Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
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Customer Success Specialist
1 month ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
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Customer Success Specialist
2 months ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
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Customer Success Specialist
2 months ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
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Customer Success Specialist
2 months ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
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Customer Success Specialist
2 months ago
Canada Zendesk, Inc. Full timeCustomer Success SpecialistYour role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial,...
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Medical Specialist
2 months ago
Canada Zendesk, Inc. Full timeAbout the RoleWe are seeking a highly skilled Medical Specialist to join our Customer Success team at Zendesk, Inc. As a Medical Specialist, you will play a critical role in nurturing customer relationships, onboarding customers to our Workforce Management (WFM) solutions, and helping customers set and achieve their success criteria.Key...
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Medical Specialist
2 months ago
Canada Zendesk, Inc. Full timeAbout the RoleWe are seeking a highly skilled Medical Specialist to join our Customer Success team at Zendesk, Inc. As a Medical Specialist, you will play a critical role in nurturing customer relationships, onboarding customers to our Workforce Management (WFM) solutions, and helping customers set and achieve their success criteria.Key...
