Customer Success Specialist
3 days ago
Your role involves fostering strong relationships with customers, onboarding them to our WFM solutions, and helping them set and achieve their success criteria. You will work closely with customers to understand their needs and provide tailored support to ensure their adoption of our tool. Meeting and exceeding targets is crucial, and you may also be involved in closing sales deals. Your industry knowledge will enable you to stay up-to-date with the latest trends and competitor offerings, guiding successful strategies. You will also be responsible for attending and owning account escalations until resolution and mitigating churn risk. Additionally, you will help optimize our processes along with the rest of the team.
Key Responsibilities:- Manage B2B accounts and provide exceptional customer service
- Onboard customers to WFM solutions and help them set success criteria
- Work closely with customers to understand their needs and provide tailored support
- Meet and exceed targets, and assist in closing sales deals
- Stay up-to-date with industry trends and competitor offerings
- Attend and own account escalations until resolution
- Help optimize processes and mitigate churn risk
- 3+ years of experience in Customer Success, Account Management, or similar role in B2B
- Proven track record managing B2B accounts in previous roles
- Understanding of the value of building relationships with customers who will stay, collaborate, and refer Zendesk
- Data-driven approach with high CRM standards to identify improvements and understand success
- Excellent verbal and written communication skills (we work in English)
- A team player with experience working remotely
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. We consider individuals seeking employment and employees at Zendesk without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
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