Technical Account Manager

3 days ago


Terrebonne, Quebec, Canada Les Équipements Procepack inc. Full time

We are seeking a dynamic and experienced Technical Adviser and Account Manager to join our After-sales Service team at Les Équipements Procepack inc. In this dual-role position, you will be responsible for providing expert technical guidance and managing client accounts.

**Key Responsibilities:**

  • Business Development:
    • Establish and maintain strong, long-lasting relationships with assigned client accounts.
    • Identify opportunities for upselling and cross-selling additional services and new automation solutions.
    • Collaborate with clients to identify their technical requirements and develop customized solutions.
    • Conduct regular client meetings or visits to review performance, discuss challenges, and explore opportunities with existing clients.
    • Prepare proposals for automation solution and service package.
  • Technical Advisory:
    • Provide technical support or assign the request to our expert team.
    • Offer insights and recommendations on technical solutions, ensuring they align with client needs and business objectives.
    • Assist clients in understanding and utilizing our products and services to their full potential.
    • Follow up on project and delivery.
    • Work closely with the product development and engineering teams to convey client needs and contribute to solution design and enhancement.

**Qualifications:**

  • Experience: Minimum of 7 years of experience in technical advisory roles and account management.
  • Excellent French and English writing/speaking skills.

**Skills:**

  • Customer-focused with a commitment to delivering exceptional service and solutions.
  • Excellent communication and interpersonal skills.
  • Proficiency in management software.
  • Strong organizational and project management skills, with the ability to handle multiple accounts and projects simultaneously.
  • Detail-oriented.

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