Collections Specialist

3 days ago


Markham, Ontario, Canada CB Canada Full time
Job Title: Financial Recovery Specialist

Job Summary:
CB Canada is seeking a highly skilled Financial Recovery Specialist to join our team in the Collections department. As a Financial Recovery Specialist, you will be responsible for collecting and processing payments from customers, handling inbound and outbound collections calls and correspondence, and utilizing various means to locate delinquent customer accounts.

Key Responsibilities:
- Comply with all Federal Fair Credit Reporting Act rules and regulations
- Process payments and handle collections calls and correspondence
- Locate delinquent customer accounts through various means
- Direct all billing and reporting activities in accordance to deadlines
- Correctly process bankruptcy filings when received
- Act as liaison in maintaining quality service to the customer and a positive company image
- Document all customer payments to the right reports
- Oversee and update customer files to ensure data accuracy

Requirements:
- Prior experience working with collections/accounting software
- Strong understanding of Microsoft Excel
- AA or BS/BA in Accounting preferred
- Excellent written, verbal and social communication skills
- 2+ years of prior high volume collections experience
- Ability to analyze and make decisions on customer accounts

About CB Canada:
CB Canada is a leading financial services company that provides a range of services to individuals and businesses. We are dedicated to providing exceptional customer service and building long-term relationships with our clients.

What We Offer:
- Competitive compensation
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

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