Branch Manager
2 days ago
- Develop and implement a culture of advice and relationship banking within the branch.
- Translate the credit union's strategic objectives into effective branch and employee performance targets.
- Train, coach, and empower employees to achieve their maximum potential and deliver exceptional service.
- Lead a high-performing team of enthusiastic and accountable employees who deliver advice and service excellence.
- Foster a respectful and inclusive work environment that encourages professional development and growth.
- Resolve complex member complaints and issues in a timely and effective manner.
- Understand and support the credit union's values-based banking approach.
- Communicate the credit union's vision, values, and strategic objectives to employees and stakeholders.
- Lead the development and management of the branch's annual operating budget.
- Ensure the effective implementation of internal controls, risk management, and audit processes.
- Stay up-to-date with industry trends, competitor products, and strategies to maintain a competitive edge.
This role requires a post-secondary education in a related field, accompanied by 6-10 years of job-related experience, or an equivalent combination of both education and experience. Over three years' experience in successfully leading a team within a financial institution is required. Continuing education and/or CFP/PFP designation would be considered an asset.
This position requires proven experience in the following areas:
- Relationship banking
- Leadership and management
- Strong credit skills
- Risk management
- Financial planning
- Credit Union products, services, philosophies, and principles
- Credit Union legislation, regulations, policies, and procedures
Please note that the successful candidate will be required to work from Tuesday to Saturday every week to support branch operations.
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