Facilities and Operations Manager

1 week ago

Cambridge, Ontario, Canada 401 Auto Full time

We are dedicated to setting new standards of excellence in the automotive industry. With our consistent growth and innovation, we seek a Regional Fixed Operations Manager to drive our continued success.

Key Responsibilities:
  • Manage department financial statements, including expenses and revenue, to ensure profitability.
  • Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management.
  • Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building.
  • Professionally and effectively resolve customer and employee complaints and concerns.
  • Ensure compliance with Health and Safety and all other workplace regulations and policies.
  • Oversee multiple Service and Parts departments and ensure proper staffing, providing coverage during all scheduled business hours.
  • Maintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover rates.
  • Develop and grow external (CP/W) parts and accessories sales, including wholesale accounts.
  • Ensure compliance with 401 and OEM policies and procedures, such as maintaining accurate warranty 10 bin and clean, presentable merchandising areas.
  • Report any non-compliant issues directly and immediately to management.
  • Manage cash and credit/debit receipts per company policy.
  • Manage the PBS system and ensure all parts orders are properly received, tracked, stored, and invoiced accurately.
  • Perform physical inventory counts as required, which may be during off business hours.

Minimum 5 years Service Manager experience in the automotive industry is required. A G Driver's license and a clean driver's abstract are also necessary. Strong understanding of automotive parts, excellent communication, interpersonal and time management skills are essential. Experience with PBS software is considered an asset. The ability to be flexible with the work schedule and willingness to travel on a regular basis is required.

We offer a high energy, fast paced and fun work environment with various initiatives and rewards. Individual and team-oriented coaching, mentoring, and training are available. On-site parking and a corporate swag e-site for employees exclusively are also offered.

The 401 Group of Companies is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups, offering a full line of automotive, recreational vehicle, powersport and marine products and service. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart and Grand River Boats. Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process.

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