Facilities Operations Manager

6 days ago

Cambridge, Ontario, Canada JLL Full time

JLL is shaping the future of commercial real estate

Our people at JLL and JLL Technologies are combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

The Assistant Facilities Manager shall provide outstanding client service by assisting the Facility Manager in the monitoring and control of 3 office buildings, with a focus on building operations. The role is responsible for managing the assigned locations in accordance with the requirements of all local, provincial/state, and federal requirements.

This role will coordinate and manage client requirements and service delivery to ensure satisfaction. The position ensures client assets are operated and maintained in a cost-effective, non-impacted manner while providing a safe, clean, and comfortable work environment.

Key Responsibilities:

  • Establish and maintain a safety-first culture by promoting and driving safe work practices, timely training, and operating best practices.
  • Work with a team to execute operations & maintenance plans safely and in alignment with client goals. Ensure all Client and JLL safety procedures are followed.
  • Execute innovative programs, processes, and procedures that reduce operating costs and increase productivity.
  • Perform building inspections. Regularly assess the building and equipment to ensure assets/equipment are functional and clean.
  • Maintain asset management and life cycle tracking.
  • Monitor supply inventory and ordering supplies, including creating records of completed work.
  • Ensure elevators, fire life safety, and security systems, HVAC, and lighting are operating effectively.
  • Adhere to all Critical Environments procedures, equipment requirements, and preventative maintenance to ensure reliability of systems while driving consistency across the portfolio.
  • Ensure client satisfaction with delivery of Facility Management services and provide a role in monitoring and improving customer experience survey results. The ability to access, analyze, and utilize data to drive continuous improvement is a must.
  • Ensure compliance with JLL operational audit programs, all Health and Safety, Environment, and Risk Management policies and procedures that relate to the site/s.
  • Adhere to all Key Performance Indicator requirements to ensure all Master Service Agreement and compliance requirements are met.

Requirements:

  • Minimum of 5 years industry experience required, either in the corporate environment, third-party service provider, or as a consultant.
  • Experience managing multiple property sites.
  • Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis.
  • Relevant designation LEED, WELL, CFM, FMA is preferred.
  • Experience managing budget responsibilities, supplier management, problem-solving, and client/customer relations.
  • Demonstrated communication skills, written and verbal, including negotiation and conflict resolution.
  • Must have strong computer skills, including MS Excel, Word, PowerPoint, and Office.
  • Strong organizational skills and management skills.
  • Desire for internal growth and career advancement through continuing education and training programs.

What's in it for you:

  • Join an industry leader and shape the future of commercial real estate.
  • Deep investment in cutting-edge technology to power your work.
  • A supportive, caring, and diverse work environment designed for your growth and well-being.

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