Indigenous Patient Navigator
13 hours ago
The Indigenous Patient Navigator plays a vital role in ensuring that Indigenous patients receive culturally safe and client-centered care. This position supports the integration of existing navigational and advocacy support provided by community and regional health authority partners, and works to improve access to appropriate care for Indigenous communities and organizations.
Key Responsibilities- Provide consultative and navigational services to patients referred to PHSA programs and services, supporting cultural interpretation and/or health literacy translation services, and addressing cultural/spiritual needs.
- Support access and coordination of services for patients within the designated region, coordinating client referrals to and from interagency, Indigenous communities, Indigenous organizations, and other health programs and services.
- Provide client support services within the hospital care system/community, initiating and maintaining working relationships with Indigenous clients to assess their needs and ability to access and receive culturally-safe care.
- Advocate for the needs of patients within the health care system, liaising with other community and regional health organizations, and promoting and working to strengthen collaboration with regional health authorities to improve patient care.
- Support connection to community services such as Indigenous translators and arrange language and cultural translation services where necessary.
- Maintain and update appropriate documentation and records related to the needs of Indigenous patients in the health care system, developing and maintaining a regional inventory of care-related programs and services for clients.
- Support the development of regional strategies to improve care for Indigenous patients by engaging Indigenous communities, organizations, and other health system partners within the region.
- Provide a link between Indigenous communities and PHSA healthcare providers, supporting Indigenous peoples' understanding of the provincial healthcare system, the First Nations Health Authority, and federal healthcare systems where applicable.
- Provide information to Indigenous clients, families, communities, and organizations within the designated region, and provides outreach support to Indigenous communities and organizations to better understand health needs and improve access to PHSA services.
- A level of education, training, and experience equivalent to diploma or degree in a related health discipline, health or social sciences, or a patient care/clinical related discipline, and one (1) to three (3) years' recent related experience working in Indigenous healthcare.
- Demonstrated knowledge and experience working with Indigenous (First Nations, Metis, and Inuit) communities and organizations, extensive knowledge of Indigenous peoples' demographics, languages, cultures, customs, and traditions.
- Experience or knowledge of the health care system and community-based resources within the region.
- Demonstrated knowledge, understanding, and application of cultural safety and competency within healthcare.
- Demonstrated understanding of Canadian colonization, Indigenous-specific racism, and its impact on the current health and wellness of Indigenous peoples.
- Strong verbal and written communication skills, ability to work effectively within a multi-disciplinary team.
- Ability to use sound professional judgment, empathy, compassion, and integrity, ability to prioritize workload, keep accurate records, and write reports as necessary.
- Ability to work independently and utilize strong time management skills to meet deadlines and accomplish objectives.
- Lived experience with Indigenous populations is an asset.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act.
- Knowledge of social, economic, political, and historical realities impacting Indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
PHSA is a provincial health services authority that provides comprehensive cancer control for the people of British Columbia. We are committed to employment equity and creating a safe, inclusive, and welcoming environment for all employees and patients. We recognize the importance of reconciliation and are committed to working in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation.
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