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Indigenous Patient Care Quality Officer
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Indigenous Patient Navigator
2 months ago
At PHSA, we are committed to providing comprehensive cancer care to the people of British Columbia. As an Indigenous Patient Navigator, you will play a vital role in supporting the integration of Indigenous patients into our healthcare system.
Key Responsibilities:- Provide consultative and navigational services to patients referred to PHSA programs and services, supporting cultural interpretation and/or health literacy translation services.
- Support access and coordination of services for patients within the designated region, coordinating client referrals to and from interagency, Indigenous communities, Indigenous organizations, and other health programs and services.
- Provide client support services within the hospital care system/community, initiating and maintaining working relationships with Indigenous clients to assess their needs and ability to access and receive culturally-safe care.
- Advocate for the needs of patients within the healthcare system, liaising with other community and regional health organizations and promoting collaboration to improve patient care.
- Support connection to community services such as Indigenous translators and arrange language and cultural translation services where necessary.
- Maintain and update appropriate documentation and records related to the needs of Indigenous patients in the healthcare system.
- Support the development of regional strategies to improve care for Indigenous patients by engaging Indigenous communities, organizations, and other health system partners within the region.
- A level of education, training, and experience equivalent to diploma or degree in a related health discipline, health or social sciences, or a patient care/clinical related discipline, and one (1) to three (3) years' recent related experience working in Indigenous healthcare.
- Demonstrated knowledge and experience working with Indigenous (First Nations, Metis and Inuit) communities and organizations, with extensive knowledge of Indigenous peoples' demographics, languages, cultures, customs, and traditions.
- Experience or knowledge of the healthcare system and community-based resources within the region.
- Demonstrated knowledge, understanding, and application of cultural safety and competency within healthcare.
- Demonstrated understanding of Canadian colonization, Indigenous-specific racism, and its impact on the current health and wellness of Indigenous peoples.
- Strong verbal and written communication skills, with the ability to work effectively within a multi-disciplinary team.
- Ability to use sound professional judgment, empathy, compassion, and integrity, with the ability to prioritize workload, keep accurate records, and write reports as necessary.
- Ability to work independently and utilize strong time management skills to meet deadlines and accomplish objectives.
- A comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work-friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
Salary Range: $67,861 - $97,550 per year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part-time roles.
Location: Provincial Position and the candidate must be within the vicinity of a regional BC Cancer Centre to work.
Applications will be accepted until position is filled.
