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Customer Experience Associate
2 months ago
About the Role
This role focuses on providing exceptional customer service throughout the customer's journey. Key responsibilities include:
- Taking a proactive approach to discovering customers' needs and listening to understand their requests.
- Processing day-to-day transactions and nurturing long-standing relationships.
- Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities.
- Being a technology expert and sharing knowledge by introducing clients to mobile banking applications and assisting them to better manage their banking needs.
Key Responsibilities
We are seeking a Customer Experience Associate who is able to:
- Build strong customer relationships and deliver excellent customer service.
- Uncover and solve customers' needs.
- Explain complicated concepts simply.
- Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment.
- Demonstrate an eagerness to learn and determination to succeed.
Requirements
We are looking for candidates who have:
- Proven customer service skills through work or community involvement.
- The ability to assist in a professional, friendly, and efficient manner.
- A willingness to work a flexible schedule.
- Comfort with simple sales situations.
- Strong technical skills and the ability to promote digital and self-service banking options to customers.
What's in it for you?
This role offers a rewarding career path with diverse opportunities for professional development, internal training to support your career growth and enhance your skills, a competitive compensation and benefits package, and the opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers.