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Customer Experience Lead

1 month ago

Waterloo, Ontario, Canada Ren's Pets Full time $50,000 - $55,000
Job Summary:
We are seeking a highly motivated and experienced Customer Experience Lead to join our team at Ren's Pets. As a Customer Experience Lead, you will be responsible for overseeing the retail team to ensure exceptional customer service and sales goals are met. You will provide guidance and support to team members, ensuring they have the necessary skills and knowledge to deliver outstanding customer experiences.

About Us:
At Ren's Pets, we are passionate about providing top-notch products and services to our customers. We believe in creating a welcoming and inclusive environment where customers feel valued and supported. Our team is dedicated to delivering exceptional customer experiences, and we are looking for like-minded individuals to join us.

Salary:
$52,500 per year, with opportunities for bonuses and additional compensation based on performance.

Responsibilities:
* Coach and motivate the retail team to achieve sales goals and deliver exceptional customer service
* Provide training and development opportunities to ensure team members have the necessary skills and knowledge to succeed
* Oversee inventory management and merchandising to ensure optimal product placement and visual appeal
* Collaborate with cross-functional teams to drive business growth and improve customer satisfaction
* Analyze sales data and customer feedback to identify areas for improvement and develop strategies to address them

Requirements:
* 2-5 years of experience in a customer-facing role, preferably in retail or customer service
* Proven track record of achieving sales goals and delivering exceptional customer service
* Strong communication and interpersonal skills, with the ability to coach and motivate others
* Ability to analyze data and make informed decisions
* Familiarity with pet products and services, or willingness to learn
* Availability to work flexible hours, including evenings and weekends

Benefits:
* Competitive salary and bonus structure
* Opportunities for career advancement and professional growth
* Comprehensive benefits package, including health insurance and employee assistance program
* On-site parking and store discount