Current jobs related to Head of Customer Relationship Management - Regina, Saskatchewan - Brandt

  • Head Chef

    1 week ago

    Regina, Saskatchewan, Canada Spices of Punjab Full time

    Job Title: Head ChefJob Summary: We are seeking a highly skilled and experienced Head Chef to join our team at Spices of Punjab. The successful candidate will be responsible for leading our kitchen team and ensuring the highest standards of food quality and presentation.Key Responsibilities:Lead and manage a team of kitchen staffDevelop and implement menus...

  • Client Relationship Manager

    2 weeks ago

    Regina, Saskatchewan, Canada Royal Bank of Canada Full time

    Client Relationship ManagerAt Royal Bank of Canada, we are seeking a Client Relationship Manager to join our team. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients, providing them with exceptional service and support.Key Responsibilities:Proactively engage with clients to understand...

  • Head Chef

    2 weeks ago

    Regina, Saskatchewan, Canada Spices of Punjab Full time

    Job Title: Head ChefJob Summary: We are seeking a skilled Head Chef to join our team at Spices of Punjab. As a Head Chef, you will be responsible for overseeing the kitchen operations, ensuring high-quality food preparation, and maintaining a clean and safe working environment.Key Responsibilities:Inspect kitchens and food service areas to ensure cleanliness...

  • Relationship Manager

    1 month ago

    Regina, Saskatchewan, Canada OPENLANE Full time

    Job Title: Relationship SpecialistAbout Us:AFC (Automotive Finance Corporation) is a subsidiary of OPENLANE, a leading provider of finance solutions for independent car dealers. We're committed to making dreams come true for entrepreneurs in our community.Job Summary:We're seeking a Relationship Specialist to join our local team. As a key member of our team,...

  • Relationship Manager

    1 month ago

    Regina, Saskatchewan, Canada OPENLANE Full time

    Job Title: Relationship SpecialistAbout Us:AFC (Automotive Finance Corporation) is a subsidiary of OPENLANE, a leading provider of finance solutions for independent car dealers. We're committed to making dreams come true for entrepreneurs in our community.Job Summary:We're seeking a Relationship Specialist to join our local team. As a key member of our team,...

  • Relationship Manager

    4 weeks ago

    Regina, Saskatchewan, Canada OPENLANE Full time

    About the RoleWe are seeking a highly motivated and results-driven Relationship Specialist to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our current and prospective customers, providing financing solutions for independent auto dealers.Key ResponsibilitiesDevelop and execute...

  • Relationship Manager

    4 weeks ago

    Regina, Saskatchewan, Canada OPENLANE Full time

    About the RoleWe are seeking a highly motivated and results-driven Relationship Specialist to join our team. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our current and prospective customers, providing financing solutions for independent auto dealers.Key ResponsibilitiesDevelop and execute...

  • Agricultural Relationship Manager

    4 weeks ago

    Regina, Saskatchewan, Canada Farm Credit Canada Full time

    Job Title: Relationship ManagerAbout the Role:We are seeking a skilled Relationship Manager to join our team at Farm Credit Canada. As a key member of our organization, you will be responsible for building and maintaining strong relationships with local producers and managing a developing loan portfolio.Key Responsibilities:Work with customers to develop...

  • Agricultural Relationship Manager

    4 weeks ago

    Regina, Saskatchewan, Canada Farm Credit Canada Full time

    Job Title: Relationship ManagerAbout the Role:We are seeking a skilled Relationship Manager to join our team at Farm Credit Canada. As a key member of our organization, you will be responsible for building and maintaining strong relationships with local producers and managing a developing loan portfolio.Key Responsibilities:Work with customers to develop...

  • Head Cashier

    1 week ago

    Regina, Saskatchewan, Canada New Indian Restaurant Full time

    Job Title: Head CashierAbout the Role:We are seeking a highly skilled and experienced Head Cashier to join our team at New Indian Restaurant. As a Head Cashier, you will be responsible for managing cash transactions, processing payments, and maintaining a high level of customer service.Key Responsibilities:Authorize payments by chequePrepare reports on sales...

  • Head Chef

    16 hours ago

    Regina, Saskatchewan, Canada Spices of Punjab Full time

    Job SummaryAt Spices of Punjab, we are seeking a highly skilled and experienced Head Chef to lead our kitchen team. The ideal candidate will have strong culinary skills, excellent leadership abilities, and a passion for creating delicious and authentic dishes.Key ResponsibilitiesInspect kitchen and food service areas to ensure high standards of cleanliness...

  • Senior Relationship Management Associate

    4 weeks ago

    Regina, Saskatchewan, Canada Farm Credit Canada Full time

    {"h1": "Senior Relationship Management Associate", "p": "At Farm Credit Canada, we're looking for a skilled Senior Relationship Management Associate to join our team. As a key member of our commercial lending team, you'll be responsible for building and maintaining relationships with key and high-potential customers and prospects. Your passion for...

  • Senior Relationship Management Associate

    4 weeks ago

    Regina, Saskatchewan, Canada Farm Credit Canada Full time

    {"h1": "Senior Relationship Management Associate", "p": "At Farm Credit Canada, we're looking for a skilled Senior Relationship Management Associate to join our team. As a key member of our commercial lending team, you'll be responsible for building and maintaining relationships with key and high-potential customers and prospects. Your passion for...

  • Senior Relationship Management Associate

    1 month ago

    Regina, Saskatchewan, Canada Farm Credit Canada Full time

    Job Title:Senior Relationship Management AssociateJob Summary:We are seeking a highly skilled Senior Relationship Management Associate to join our team at Farm Credit Canada. As a key member of our commercial lending team, you will be responsible for building and maintaining relationships with key and high-potential customers and prospects.Key...

  • Senior Relationship Management Associate

    1 month ago

    Regina, Saskatchewan, Canada Farm Credit Canada Full time

    Job Title:Senior Relationship Management AssociateJob Summary:We are seeking a highly skilled Senior Relationship Management Associate to join our team at Farm Credit Canada. As a key member of our commercial lending team, you will be responsible for building and maintaining relationships with key and high-potential customers and prospects.Key...

  • Client Relationship Manager

    2 weeks ago

    Regina, Saskatchewan, Canada Royal Bank of Canada Full time

    Job Opportunity:This role calls for a client-focused sales professional with strong problem-solving skills to maximize each client interaction. As an RBC ambassador, you will add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals.Key Responsibilities:Proactively engage with clients in all...

  • Head Cashier

    4 weeks ago

    Regina, Saskatchewan, Canada New Indian Restaurant Full time

    Job SummaryWe are seeking a skilled Head Cashier to join our team at New Indian Restaurant. As a key member of our front-of-house staff, you will be responsible for managing cash transactions, processing payments, and maintaining a high level of customer service.Key ResponsibilitiesCash Handling: Authorize payments by cheque, manage cash, and process money,...

  • Head Cashier

    1 month ago

    Regina, Saskatchewan, Canada New Indian Restaurant Full time

    Job SummaryWe are seeking a skilled Head Cashier to join our team at New Indian Restaurant. As a key member of our front-of-house staff, you will be responsible for managing cash transactions, processing payments, and maintaining a high level of customer service.Key ResponsibilitiesCash Handling: Authorize payments by cheque, manage cash, and process money,...

  • Head Cashier

    1 month ago

    Regina, Saskatchewan, Canada New Indian Restaurant Full time

    Job SummaryWe are seeking a skilled Head Cashier to join our team at New Indian Restaurant. As a key member of our front-of-house staff, you will be responsible for managing cash transactions, processing payments, and maintaining a high level of customer service.Key ResponsibilitiesCash Handling: Authorize payments by cheque, manage cash, and process money,...

  • Head Cashier

    3 weeks ago

    Regina, Saskatchewan, Canada New Indian Restaurant Full time

    Job SummaryWe are seeking a skilled Head Cashier to join our team at New Indian Restaurant. As a key member of our front-of-house staff, you will be responsible for managing cash transactions, processing payments, and maintaining a high level of customer service.Key ResponsibilitiesCash Handling: Authorize payments by cheque, manage cash, and process money,...

Head of Customer Relationship Management

3 months ago

Regina, Saskatchewan, Canada Brandt Full time

Brandt is seeking a Head of Customer Relationship Management to lead our CRM initiatives. This pivotal role will report directly to the Vice President of Customer Experience and will be responsible for enhancing our customer relationship management capabilities. The ideal candidate will focus on gathering customer insights across all critical business interactions to ensure our teams deliver exceptional service and a superior consumer experience.

The Head of CRM will play a vital role in shaping Brandt's customer experience strategy. This position is essential for attracting new customers, increasing customer lifetime value, boosting retention rates, and empowering our teams in parts, sales, service, e-commerce, marketing, and support to deliver an outstanding customer journey.

This role demands a diverse skill set, including strong business acumen, extensive technical knowledge, excellent organizational abilities, and exceptional interpersonal skills.

KEY RESPONSIBILITIES:

  • Gain a comprehensive understanding of Brandt's various sales channels, both wholesale and retail.
  • Lead and develop a team of specialists dedicated to the core functions of an effective CRM platform.
  • Oversee the design, implementation, and ongoing management of the company's CRM systems, ensuring scalable integration and workflows that meet the evolving needs of the business.
  • Act as the primary point of contact and internal expert for our sales and customer success systems.
  • Collaborate with stakeholders from Sales, Parts & Service, Sales Support, IT, Customer Support, and Marketing to ensure seamless integration with essential systems.
  • Manage the daily operations of the CRM team, including coaching, performance evaluation, and mentorship.
  • Provide leadership and oversight regarding cost and resource planning during initial CRM project development and ongoing operations.
  • Identify key data metrics and conduct analyses across our CRM systems to enhance customer value creation.
  • Influence the design and implementation of CRM technology to ensure alignment with organizational processes, minimizing the need for customized solutions.
  • Work closely with marketing and technology teams to advocate for the advancement of CRM technology that supports intelligent, automated, and multi-channel sales conversions.

REQUIRED SKILLS:

  • Demonstrated experience in leading teams with exceptional leadership and management capabilities.
  • Strong communication skills are essential for effective collaboration across various functions and departments.
  • Analytical skills with a keen interest in data analysis and deriving actionable insights.

REQUIRED EXPERIENCE:

  • A post-secondary diploma or degree in a relevant field.
  • A minimum of 7 years of experience in CRM, ideally in a Senior CRM Manager or similar role.
  • Familiarity with Customer Data Platforms (CDP), Microsoft Dynamics Sales, Marketing, Service platforms, and similar technologies.
  • Proven track record in developing and executing CRM strategies that enhance customer value and drive revenue growth.
  • Knowledge of CRM systems and data management in e-commerce and offline channels, including call centers and direct retail.
  • Experience in establishing procedures for monitoring progress against business objectives.
  • Ability to create high-quality reports and documentation for internal and external stakeholders.