Technical Director of IT Operations and Service Delivery

2 weeks ago


Old Toronto, Canada TalentSphere Staffing Solutions Full time

About the Role:

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Our client, a leading food manufacturer in Toronto, ON, is seeking a highly experienced IT Service Delivery and Operations Director to oversee the global IT operations. This individual will report to the Executive Vice President, Information Technology, and be responsible for ensuring solutions and deliverables meet business needs.

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Main Responsibilities:

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  • Provide global IT operations including monitoring, business support, ServiceNow management/optimization, core application uptime, user experience, and lifecycle management.">
  • Provide technical integrations including enterprise ERP, operational, and continuous monitoring.">
  • Understand user application security management.">
  • Effectively manage expansive SOX Compliance requirements and cadence.">
  • Effectively manage and maintain a PCI-DSS card holder data environment.">
  • Manage a multimillion-dollar budget with stakeholders (Opex/Capex).">
  • Concentrate on process management and optimization within the portfolio.">
  • Own the portfolio strategy and lead a team of high-performing project leads, business analysts, developers, testers, and change management resources.">
  • Manage, coach, mentor, and train the team with a view to value creation that is directly linked to business outcomes.">
  • Lead and collaborate with Business Stakeholders on key deliverables to support their priorities and appropriately manage the risk to the business.">
  • Strategy and execution plan to deploy a global footprint in a Cloud/SAAS environment while standardizing a Global/Local business need.">
  • Work with key stakeholders to operationalize the cyber security strategy ensuring Aurora is secure, globally.">
  • Understand current solution capabilities and drive a deployment roadmap that will deliver business value while reducing Total Cost of Ownership of applications.">
  • Drive industry best practice improvements to standardize, simplify, and improve business workflow, transactional execution, and innovation.">
  • Oversee performance planning and review, coaching, recruiting, disciplinary actions, and initiates salary actions for their staff.">
  • Develops IT staff capabilities and skills by defining attainable career goals, developing formal and informal training programs, and providing proper on-the-job instruction and knowledge transfer from consultants and other IT department team members.">
  • Create and execute the IT strategy for Supply Chain and Operations with input from key stakeholders.">
  • Oversee key projects and development efforts to ensure a high-quality and efficient execution of the project from definition, planning, system design, solution development, testing, documentation, implementation, and solution validation perspective.">
  • Negotiate with IT vendors and manage the delivery of projects and/or operational services to successfully support the business priorities.">
  • Closely work with IT-related projects to effectively transition initiatives into IT Operations.">

About You:

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  • Post-secondary education in related fields (Business, Computer Science, technology, or related).">
  • Experience managing multimillion-dollar department budgets.">
  • 10+ years of experience leading ERP delivery, management, and optimization.">
  • Experience leading projects involving multi-disciplinary teams operating in a fast-paced, innovation-driven environment.">
  • Experience working in a publicly traded organization and/or regulated environments with robust IT General Control Frameworks – PCI-DSS, SOX/C-SOX, GPDR, GMP, NIST, PII, Cannabis Act.">
  • Experience with various cloud environments would be an asset.">
  • IT Leadership experience in the following industries: Food Manufacturing">
  • In-depth experience with the following applications – SAP, Oracle, Sage, Microsoft Dynamics, Kinaxis, Visualization Tools.">

Salary: $1,600,000 - $2,000,000 per year, Bonus, Benefits, Vacations.

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About TalentSphere Staffing Solutions:

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TalentSphere Staffing Solutions is a leading staffing agency specializing in placing top talent in various industries, including food manufacturing. Our team of experts has extensive experience in matching candidates with job openings that suit their skills and interests.

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To Apply:

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Please submit your resume and cover letter to us, and we will contact you to discuss further. We look forward to hearing from you



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