Automotive Collision Field Operations Manager

2 days ago


Ottawa, Ontario, Canada CSN Collision Full time
About CSN Collision

CSN Collision is a leading provider of collision repair services in Canada, with over 230 locations across the country. Our team of experts is dedicated to delivering high-quality repairs and exceptional customer service.

Job Summary

We are seeking a highly skilled and experienced Field Operations Manager to join our team. The successful candidate will be responsible for managing a team of collision repair technicians and ensuring that our customers receive the highest level of service.

Key Responsibilities:

  • Manage a team of collision repair technicians to ensure that repairs are completed to the highest standard
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure that our customers receive a seamless experience
  • Monitor and analyze key performance indicators to identify areas for improvement
  • Develop and implement training programs to ensure that our technicians have the skills and knowledge they need to succeed

Requirements:

  • Minimum 5 years of experience in a management role in the collision repair industry
  • Proven track record of success in managing a team and improving customer satisfaction
  • Strong leadership and communication skills
  • Ability to analyze data and identify areas for improvement
  • Ability to develop and implement training programs

Benefits:

  • Competitive salary and bonus program
  • Opportunities for career advancement
  • Comprehensive benefits package

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.



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