Automotive Collision Field Operations Manager

3 hours ago


Ottawa, Ontario, Canada CSN Collision Full time
About CSN Collision

CSN Collision is a leading provider of collision repair services in Canada, with over 230 centres across the country. Our team of experts is dedicated to delivering exceptional service and quality repairs to our customers.

Job Summary

We are seeking a highly skilled and experienced Field Operations Manager to join our team in Eastern Ontario and Quebec. The successful candidate will be responsible for managing a team of field operations staff and providing support to our licensees in the region.

Key Responsibilities
  • Manage a team of field operations staff to ensure effective delivery of services to our licensees
  • Provide support and guidance to licensees in the region, including training and coaching
  • Develop and implement strategies to improve business operations and performance
  • Collaborate with other departments within CSN to ensure seamless delivery of services
  • Identify and resolve issues and concerns raised by licensees
  • Develop and maintain relationships with key stakeholders, including insurers and vendors
Requirements
  • Minimum 5 years of management experience in the collision repair industry
  • Must be bilingual (French/English)
  • Post-secondary or trade school education with a focus in business or a field related to collision repair
  • Minimum 3 years' experience with OEM procedural lookup as it applies to estimating
  • Minimum 3 years' experience with Canadian industry estimating systems (Audatex & Mitchell)
  • Valid driver's license
Work Environment

The Field Operations Manager will work in a fast-paced and dynamic environment, with multiple competing priorities and urgent timelines. The successful candidate will be able to work effectively in a team environment and provide excellent customer service.

Benefits
  • Competitive salary and bonus program
  • Competitive benefits package
  • Opportunities for career growth and development


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