Front Desk Associate

2 months ago

Ottawa, Ontario, Canada Silver Hotel Group Full time

Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Silver Hotel Group. As a Guest Service Agent, you will be responsible for providing exceptional service to our hotel guests, ensuring a positive and memorable experience.

Key Responsibilities

  • Maintain a warm and friendly demeanor at all times with guests and team members;
  • Comply with all company standards and brand standards;
  • Interact with all guests during check-in and check-out procedures;
  • Create and cancel reservations as required, handle check-in and check-outs;
  • Greet all incoming and outgoing calls in a professional and timely manner;
  • Review logbook, and emails daily and complete all tasks on the checklist;
  • Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
  • Balance and prepare individual paperwork for closing of shift with hotel standards;
  • Work closely and maintain proper communication with all hotel departments;
  • Handle guest registration and room assignments, accommodating special requests whenever possible;
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.

Requirements

  • Customer Service experience, preferably in a Hotel Front Desk position;
  • Excellent written and verbal communication skills are essential;
  • Computer literate in Word and Excel. Experience with Fosse PMS is an asset;
  • Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
  • A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
  • Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
  • Available to work days, evenings, weekends, and/or holidays as required;
  • Must be legally authorized to work in Canada.

About Us

Silver Hotel Group is a reputable brand that values a culture of respect, appreciation, and fun. We offer a fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. Our hotel, Towne Place Suites in Kanata, is located near the Kanata Business Park and highlights a neighbourhood lifestyle living, a pleasant outdoor grill and patio, plus an inviting staff that will make you feel at home throughout your extended stay. Venture to many nearby attractions such as the Canadian Tire Centre, Bell Sensplex and Tanger Outlets.

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