IT Support Specialist
2 weeks ago
The Desktop Support Technician will play a vital role in ensuring the smooth operation of our technology infrastructure.
About Teck ResourcesWe are a leading Canadian mining company dedicated to providing essential products for global development and the energy transition. Our commitment to sustainability guides our approach to business, and we strive to create a work environment that values diversity and inclusivity.
Key Responsibilities- Liaise with multiple teams to complete tasks, incidents, and other project work
- Work with vendors to verify timely product delivery and ensure new equipment is installed and ready to operate on schedule
- Manage records efficiently and accurately, including service tickets, request history, asset records, and internal and external documentation
- Mentor and contribute to the growth of the team, helping to implement documentation, policies, and procedures
- A relevant degree or 4+ years of experience in a Tier 2 support role
- Additional technical certifications or diplomas may be considered
- Experience working in an ITIL V3 framework and in a large, dynamic organization
- Familiarity with tools such as Service Now, Azure Online, TeamViewer, SCCM, Active Directory, and Entra AD
- Solid understanding of solving and configuring WDS/SCCM imaging workflows, PowerShell scripting, and software automation
- Knowledge of multi-function Xerox printers and print servers
- Experience with a purchasing/requisitioning system and supporting Apple in the Enterprise using JAMF and Intune
- Excellent organizational, written, verbal, and interpersonal communication skills
- Strong proficiency in English; Spanish speaking skills are an asset
$60,000 - $90,000 per year, depending on experience
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