Front of House Associate
4 weeks ago
We are a boutique fitness and wellness center that offers a wide range of expertly programmed group fitness classes, premium spa facilities, and a café and bar. Our mission is to provide a welcoming and inclusive environment for our guests to sweat, recover, and connect.
About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Front of House Associate. As a Front of House Associate, you will be responsible for providing exceptional guest services, including greeting and assisting members and guests, responding to inquiries and concerns, and maintaining a clean and organized studio space.
Key Responsibilities- Support the Shift Manager in providing seamless studio operations
- Assist in training and guiding new team members and Sweat Equity
- Act as a coach, providing guidance to help team members prioritize tasks effectively
- Professionally greet and assist members and guests
- Support the Shift Manager in various studio technical difficulties
- Assist in maintaining orderly and clean studio spaces, common areas, and retail area
- Respond and assist with guest inquiries, concerns, and discrepancies
- Maintain/update guest accounts
- Answer phone calls in a professional and timely manner
- Conduct comprehensive studio tours for new guests
- Assist with studio opening/closing procedures
- Deliver exceptional guest services that align with standard operating procedures
- 1-2 years of experience in customer service, administration, and/or hospitality, preferably with a premium brand
- Proficient in both written and verbal communication, demonstrating excellent communication skills
- Exceptional customer service abilities, dedicated to delivering outstanding service experiences
- Self-motivated with a strong orientation to work collaboratively and an 'all hands on deck' attitude
- A personal interest in health and fitness would be considered an advantage
- Base salary $20/hour
- Career growth opportunities
- Extended Health Benefits
- S&T All-Access Unlimited Membership
- Branded S&T x Lululemon clothing allowance
- Employee discounts
We are an equal opportunity employer and are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
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