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Unit Secretary

2 months ago

Vaughan, Ontario, Canada Mackenzie Health Full time

Job Summary

Mackenzie Health is seeking a highly organized and detail-oriented Unit Secretary to provide administrative support to our mental health team. As a key member of our healthcare team, you will be responsible for maintaining a progressive, efficient, and organized healthcare environment that enhances the patient and staff experience.

Key Responsibilities

  • Provide clerical and administrative support to nursing and other hospital staff
  • Collaborate with community services to maintain a smooth and efficient healthcare environment
  • Operate, maintain, and order office and hospital equipment and supplies
  • Establish and maintain manual, automated, and statistical records and filing systems
  • Input data information for admissions, transfers, and discharges into systems
  • Enter consults, print labels, and complete work lists on EPIC
  • Orient and assist patients and families to the unit
  • Book transportation and appointments
  • Support MRN and Unit with various clerical duties
  • Update unit level space on Quality boards
  • Assist with audits and respond to telephone inquiries and call bells
  • Make post-discharge calls to support patient experience and service recovery
  • Perform duties related to supporting patient flow and bed allocation
  • Monitor Bed Unit Manager and communicate patients assigned in and out of Unit
  • Facilitate day-to-day maintenance of the Unit
  • Support students and secretarial support for unit council
  • Assist with Joint Occupational Health and Safety inspection

Requirements

  • Grade 12 or equivalent
  • Working knowledge of Medical Terminology
  • Prior experience in an administrative/clerical role, preferably in a mental health healthcare environment
  • Keyboarding skills (40 wpm)
  • Experience with computer applications, including Microsoft Office
  • Excellent verbal and written communications skills
  • Excellent organizational skills
  • Ability to effectively deescalate situations
  • Customer Service skills
  • Proven attendance record
  • Understanding and compliance with patient and staff safety policies and procedures
  • Ability to perform the essential duties of the job
  • Empathy in interactions with others and behaviors consistent with Mackenzie Health's Commitment to Caring
  • Alignment with the values of Mackenzie Health – Excellence, Leadership, and Empathy

Preferred Qualifications

  • Previous experience within the Unit Secretary classification
  • EPIC, EPF, ESP experience