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User Experience Strategist

2 months ago

Old Toronto, Ontario, Canada The Globe and Mail Full time
Job Description

Company Overview:

The Globe and Mail is a leading media brand in Canada, renowned for its high-quality journalism and innovative storytelling. As a trusted destination for Canadians, we strive to reflect the diversity and inclusivity of our nation in our content and workforce.

We are committed to fostering a culture of diversity, equity, and inclusion, and we are proud partners with organizations that share our values. Our mission is to deliver essential content that informs and inspires Canadians, and we are dedicated to making a positive impact on our community.

Position Overview:

We are seeking a highly skilled and experienced Lead UX Researcher to join our team. As a key member of our product strategy team, you will be responsible for creating an Experience Vision for The Globe and Mail, and for applying order and automation to our UX research operations and practice.

Key Responsibilities:

  1. Analyze and organize our UX research operations to optimize efficiency and effectiveness
  2. Map the complete user journey across all touchpoints to identify areas for improvement
  3. Conduct discovery work to deeply understand our readers' personal contexts and uncover unmet needs that will inform our product strategy
  4. Produce an Experience Vision that will guide our product development and strategy
  5. Communicate your findings to our executive team, product design team, and other stakeholders on a regular basis
  6. Mentor our product design team to develop their research skills and expertise

Requirements:

  1. 8+ years of experience in UX research, with a strong background in user experience and design thinking
  2. Passion for user experience and design thinking, with a desire to innovate within the news and media industry
  3. Experience optimizing a research library, best-practices research techniques, and systems to socialize findings
  4. Confidence in communicating with leadership and facilitating stakeholder alignment
  5. Charisma and clarity in oral communication and documentation
  6. Experience working with data and metrics, with a proven ability to translate qualitative and quantitative insights into innovation in user experience
  7. A positive attitude that embraces diversity and inclusion in the workplace, with a learning mindset and a willingness to take initiative
  8. Extensive experience using research tools such as Airtable, Miro, Google Suite, or Microsoft
  9. Basic front-end coding comprehension, including CSS, HTML, and digital technology

Why Choose The Globe and Mail:

We offer a competitive compensation package, a hybrid work environment that promotes work-life balance, and a range of benefits that support our employees' well-being and growth. We are committed to creating equitable opportunities for all employees, and we provide ongoing training and development opportunities to help our team members reach their full potential.

Accommodation for Applicants with Disabilities:

The Globe and Mail is committed to accommodating applicants with disabilities. If you require accommodation during the recruitment process, please let us know and we will work with you to ensure that you have equal access to opportunities.