Customer Experience Strategist

4 weeks ago


Toronto, Ontario, Canada Avanade Full time

About the Role:

As an Experience Strategist with Avanade X, you will play a key role in helping our clients stay ahead of the pace of change by developing and implementing strategies to enhance user satisfaction, loyalty, and adoption.

This role requires an individual who can analyze and uncover user needs and behaviors, assess current state experiences, prioritize quantifiable business opportunities, and bring to life actionable plans with the right mix of technology, innovation, and design to drive successful business outcomes.

You will steward and collaborate with cross-functional teams, stakeholders, and clients with a commitment to what is best for the business and their users. Your practical expertise in Microsoft and Sitecore technologies, abilities to build trusted relationships and simplify the complex will be an asset.

Key Responsibilities:

  • In-depth experience in customer experience management within a digital or technology-focused company
  • Demonstrated success in defining employee and workplace experience strategies
  • Proven analytical skills with the ability to interpret user data and feedback
  • Commitment to defining & delivering measurable business value
  • Excellent communication and interpersonal skills
  • Ability to lead and motivate cross-functional teams
  • Experience with Microsoft D365 and Sitecore solutions required
  • Proficiency in D365, Sitecore, Contentful, Power Platform, Salesforce Marketing Cloud, Google Analytics, and Adobe Experience Manager are an asset

Preferred Training:

  • Design Thinking Practitioner
  • Professional Scrum Certification
  • Professional Scrum Product Owner Certification
  • Microsoft Certified: Power Platform Fundamentals
  • Microsoft Certified: Dynamics 365 Fundamentals
  • Sitecore Certified: Experience Platform v. 10+
  • Sitecore Certified: XM Cloud
  • Diploma, degree, or experience equivalent in business, technology, experience strategy or related subjects
  • 8+ years of experience as an Experience Strategist, Marketing Strategist, Product Owner, Journey Owner, or related role with successful implementation of solutions
  • Experience in financial services, public sector, and utilities is an asset
  • Bilingual (French & English) an asset

About Avanade:

Avanade is a leading provider of digital and cloud services to clients across the globe. We have a strong commitment to innovation, customer satisfaction, and employee development.

As an Experience Strategist with Avanade, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

We offer a range of benefits, including exceptional development and training opportunities, real-time access to technical and skilled resources globally, and a dedicated career advisor to encourage your growth.

Find out more about some of our benefits here.



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