Customer Experience Strategist

4 weeks ago


Toronto, Ontario, Canada Avanade Full time
Experience Strategist Role

As an Experience Strategist with Avanade X, you will play a pivotal role in helping our clients stay ahead of the pace of change by developing and implementing strategies to enhance user satisfaction, loyalty, and adoption.

This role requires an individual who can analyze and uncover user needs and behaviors, assess current state experiences, prioritize quantifiable business opportunities, and bring to life actionable plans with the right mix of technology, innovation, and design to drive successful business outcomes.

Key Responsibilities
  • Develop and execute experience strategies that align with business goals
  • Assemble and lead cross-functional teams to design and implement user-centric initiatives
  • Analyze user data to identify audience cohorts and personas
  • Analyze user feedback and data to identify areas for improvement and innovation
  • Collaborate across functions to ensure seamless user journeys
  • Monitor and report on key performance indicators (KPIs) and create actionable recommendations for clients
  • Stay up to date with industry trends and best practices to continuously enhance the user experience and generate thought leadership that drives our clients and our colleagues forward
Requirements
  • In-depth experience in customer experience management within a digital or technology-focused company
  • Demonstrated success in defining employee and workplace experience strategies
  • Proven analytical skills with the ability to interpret user data and feedback
  • Commitment to defining & delivering measurable business value
  • Excellent communication and interpersonal skills
  • Ability to lead and motivate cross-functional teams
  • Experience with Microsoft D365 and Sitecore solutions required
  • Proficiency in D365, Sitecore, Contentful, Power Platform, Salesforce Marketing Cloud, Google Analytics, and Adobe Experience Manager are an asset
Preferred Training
  • Design Thinking Practitioner
  • Professional Scrum Certification
  • Professional Scrum Product Owner Certification
  • Microsoft Certified: Power Platform Fundamentals
  • Microsoft Certified: Dynamics 365 Fundamentals
  • Sitecore Certified: Experience Platform v. 10+
  • Sitecore Certified: XM Cloud
  • Diploma, degree, or experience equivalent in business, technology, experience strategy or related subjects
  • 8+ years of experience as an Experience Strategist, Marketing Strategist, Product Owner, Journey Owner, or related role with successful implementation of solutions
  • Experience in financial services, public sector, and utilities is an asset
  • Bilingual (French & English) an asset

Some of the best things about working at Avanade

  • Opportunity to work for Microsoft's Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
  • Real-time access to technical and skilled resources globally
  • Dedicated career advisor to encourage your growth
  • Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits Employee Benefits at Avanade



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