Veeva CRM Specialist

1 week ago

Markham, Ontario, Canada Astellas Pharma Inc. Full time
About the Role

Astellas Pharma Inc. is seeking a highly skilled Platform Engineer to join our team. As a key member of our digital transformation team, you will play a crucial role in driving our digital initiatives forward.

Key Responsibilities
  • Platform Development and Configuration: Design, develop, and configure business platforms to meet the specific needs of our organization.
  • System Integration: Ensure seamless integration between different business platforms and systems to enhance data flow and business processes.
  • Performance Monitoring and Optimization: Regularly monitor the performance of business platforms, identify bottlenecks, and implement optimizations to improve efficiency and user experience.
  • User Support and Training: Provide technical support to platform users, resolve issues, and conduct training sessions to ensure users can effectively utilize the platforms.
  • Initiative Execution: Actively participate in and contribute to various initiatives, applying your specialized skills to achieve the objectives and expected value.
  • Collaboration: Work collaboratively with team members within the subdivision and across other digital and business units.
  • Continuous Learning: Engage in continuous learning and professional development to stay abreast of the latest trends and technologies in a specific area of expertise.
  • Innovation: Contribute innovative ideas and approaches to enhance project outcomes and digital capabilities.
  • Reporting: Regularly report on the progress of the various value teams and outcomes to your capability lead and team members.
  • Problem-Solving: Employ analytical and problem-solving skills to overcome project challenges and deliver effective solutions.
  • Quality Assurance: Ensure the highest quality and consistency in the work delivered.
Requirements
  • Qualifications
  • Required
    • Veeva CRM Certified Administrator and/or Salesforce Certified Administrator
    • Minimum 3 years of experience supporting Veeva CRM at a life science company.
    • Experienced in supporting and configuring all modules of Veeva CRM
    • Experienced in supporting and configuring Veeva Events Management
    • Experienced in configuring and supporting Multichannel CLM functionality in Veeva CRM, including the integration between Veeva CRM and Vault Promomats/Vault MedComms.
    • Experienced in administering and supporting Veeva Align including user management, territory modelling, rules engine and integration with Veeva CRM.
    • Experienced in building Salesforce reports and dashboards.
    • Experienced in Salesforce SOQL queries and using Salesforce various administration tools such as Workbench and Data Loader.
    • Experience in writing Salesforce APEX code
    • Subject Matter Expertise: Possess a strong understanding of Life Sciences/Pharma industry across Commercial, Manufacturing and Medical domains.
    • Cross-Cultural Experience: Work experience across multiple cultures and regions, facilitating effective collaboration in diverse environments.
    • Innovation and Creativity: Ability to think innovatively and propose creative solutions to complex technical challenges.
  • Preferred
    • Experience in supporting and configuring Vault Platform, particularly Vault Promomats and Vault MedComms
    • Veeva Vault Platform Certified Administrator
    • Certified Salesforce Developer Level 1 and/or Level 2
    • Experienced in building MyInsights custom dashboards using Veeva MyInsights Studio
    • Experience in integration software such as MuleSoft
    • Experience in RESTful APIs
    • Experience in user authentication and authorisation across multiple devices including use of O'Auth and Azure Mobile Device Management
    • Other complex and highly regulated industry experience will be considered across diverse areas like Finance and Medical.
    • Analytical Thinking: Demonstrated ability to lead ad hoc analyses, identify performance gaps, and foster a culture of continuous improvement.
    • Agile Champion: Adherence to DevOps principles and a proven track record with CI/CD pipelines for continuous delivery.
    Working Environment
    • This position is remote and is based in Canada.
    • Astellas Pharma Inc. recognizes the importance of work/life balance and offers a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home.

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