Account Service Representative

1 week ago


Halifax, Nova Scotia, Canada Royal Bank of Canada> Full time
Job Description

The Royal Bank of Canada is seeking a highly motivated Account Service Representative to join our team. In this role, you will be responsible for processing routine data entry and online transactions using basic understanding of products and processes.

You will be part of a dynamic and collaborative team that thrives on innovation and growth. Our mission is to deliver trusted advice to help our clients thrive and communities prosper.

About the Role
  • This is a part-time position with a competitive salary range of $45,000 - $60,000 per year, depending on experience.
  • As an Account Service Representative, you will work in a high-volume environment with strict deadlines, ensuring accuracy and throughput in your daily tasks.
  • You will have the opportunity to develop your problem-solving skills, exercise due diligence, and take personal accountability for achieving high standards.
What You'll Do
  1. Process work volumes efficiently, providing consistent service within established benchmarks and contributing to business SLA/KPI achievement.
  2. Examine documents for completeness and take full responsibility for quality and accuracy of day-to-day responsibilities, tasks, and activities, ensuring a balanced focus on enhanced client experience.
  3. Exercise due diligence in following operational risk policies, procedures, standards, and guidelines.
  4. Take personal accountability for high achievement, actively participating in weekly coaching routines and learning opportunities to improve individual and team contribution.
Required Skills and Qualifications
  • Candidate should possess excellent customer interaction skills, able to work in a fast-paced environment and prioritize tasks effectively.
  • Familiarity with commercial deposit processing and cash processing is a plus.
Benefits
  • A comprehensive Total Rewards Program including bonuses and flexible benefits.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Flexible work/life balance options.
  • Opportunities to do challenging work and take on progressively greater accountabilities.


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