Customer Service Representative

2 weeks ago


Halifax, Nova Scotia, Canada Captura Hall Full time

Job Title: Customer Service Representative

About the Role:

We are seeking a Customer Service Representative to join our team at Captura Hall in Halifax, NS. As a key point of contact, you will provide exceptional service to our clients, responding to inquiries, resolving issues, and guiding them through our services.

Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and live chat
  • Resolve product or service issues by clarifying customer concerns, determining the cause, and offering solutions
  • Guide customers through the use of our services and provide product recommendations
  • Maintain accurate records of customer interactions and update account information
  • Collaborate with team members to address customer needs and enhance service quality
  • Follow up with customers to ensure issues are resolved and satisfaction is met

Qualifications:

  • Strong communication skills, both written and verbal
  • Excellent problem-solving abilities and attention to detail
  • Ability to manage time effectively and handle multiple customer inquiries simultaneously
  • Previous experience in a customer service or call center role is an asset
  • Proficiency in basic computer applications and customer relationship management (CRM) systems

Benefits:

  • Competitive salary with performance-based bonuses
  • Comprehensive health, dental, and vision insurance
  • Paid time off and holiday pay
  • Training and development opportunities for career growth
  • Friendly, team-oriented work environment

At Captura Hall, we value our employees and strive to create a supportive and collaborative work environment. If you are enthusiastic, organized, and eager to grow with our team, we encourage you to apply today



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