Classroom IT Support Specialist

1 month ago


Toronto, Ontario, Canada York University Full time

Job Summary:

The Classroom IT Support Assistant will provide technical support with various classroom technologies to facilitate the teaching of in-person and hybrid classes under the direction of the Associate Director, Business Operations.

Key Responsibilities:

  • Provide technical support with classroom technologies, including Microsoft Windows, macOS, Microsoft Office Suite, and video conferencing systems.
  • Assist with troubleshooting and resolving technical issues related to classroom equipment and software.
  • Collaborate with faculty and staff to ensure seamless integration of technology into teaching and learning environments.
  • Develop and maintain knowledge of emerging technologies and trends in educational technology.

Requirements:

  • College Diploma in a related technology field, such as Computer Science or Information Technology.
  • Effective analytical and troubleshooting skills.
  • Effective written and oral communication skills, including the ability to provide detailed information and answer questions in a clear and concise professional manner.
  • Ability to deal calmly, courteously, and effectively with others.

Preferred Qualifications:

  • Experience with video conferencing systems, such as Zoom and MS Teams.
  • Knowledge of computer hardware, software, and peripherals.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.

Working at York University:

York University is a leading institution of higher learning, committed to excellence in research and teaching. As a member of our team, you will have the opportunity to work in a dynamic and inclusive environment that values diversity, equity, and accessibility.



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