Technical Advisor
4 weeks ago
StarTech.com is seeking a highly skilled Technical Advisor to join our dynamic Customer Support Department. As a Technical Advisor, you will play a pivotal role in providing exceptional technical support and guidance to our valued customers.
Key Responsibilities:- Provide best-in-class support for all active and discontinued products, resolving issues with installation, troubleshooting, configuration, interoperability, and compatibility.
- Act as the first point-of-contact for customers, utilizing your expertise to address a wide range of product-related inquiries.
- Offer innovative solutions tailored to meet unique customer requirements, identifying sales opportunities and escalating to the appropriate internal teams.
- Provide internal support to Customer Advisors and other departments across the organization with both pre-sales and technical support of products.
- Gather and document each interaction with a customer in the Customer Relationship Management platform, regularly following up and attempting to resolve any outstanding customer issues.
- Post-secondary education, preferably in an IT-related discipline.
- Relevant work experience (IT helpdesk, computer repair, computer technician) with a passion for technology.
- Experience providing exceptional customer service/support.
- Knowledge of the IT industry, including connectivity, hardware, and peripherals.
- Intermediate level of knowledge of computer/peripheral hardware.
- Ability to successfully communicate with and support customers with varying degrees of technical knowledge.
- Detail-oriented with strong analytical skills and problem-solving capabilities.
- Strong time management skills and the ability to prioritize in a fast-paced environment.
- Comprehensive Benefit Plan and RRSP Matching.
- Competitive Vacation Policy.
- Fitness Subsidy.
- Training and Development Program.
- Paid Charity Day and Regular Company Fun Events.
- Casual Dress Code.
- Bonus Plan.
At StarTech.com, we believe in delivering exceptional experiences that start with yours. We're a vibrant and growing tech company with a proven track record of success, operating in 26 countries globally. We're proud to be included as one of Canada's Best Managed Companies for 2024 and for the 14th consecutive year. Join our team and be part of a global organization that's passionate about technology and customer satisfaction.
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