Automotive Technical Advisor/Mechanic

4 weeks ago


Toronto, Ontario, Canada MSX International Full time

Job Title: Automotive Technical Advisor/Mechanic

Location: Bakersfield, CA, US

Job Type: Full-time with Benefits

Company Overview

MSX International is a leading partner to automotive brands worldwide, supporting them in transforming their businesses and managing operations across Customer Experience, Repair Optimization, Learning, and Insights.

Job Summary

We are seeking an experienced Automotive Technical Advisor/Mechanic to join our team. The successful candidate will provide technical assistance to dealerships, troubleshoot complex issues, and help complete repairs the first time.

Key Responsibilities

  • Assess and solve technical escalations
  • Provide online and in-dealership technical assistance
  • Lead discussions and act as a subject matter expert
  • Manage recall requirements and ensure Required Service Updates (RSU) are completed
  • Interact with the team as the quality feedback liaison
  • Provide dealership consultations on repair order documentation and facility inspections
  • Analyze and make suggestions related to repair shop process improvements

What We Offer

  • Full-time position with benefits, including Health, Rx, Dental, Vision Insurance, 401k Savings Plan, and employee discounts
  • Hybrid work environment with 3 days of field work and 2 days of work from home per week
  • Monthly paid car allowance
  • Paid standard US holidays and paid vacation time

Qualifications

  • A minimum of 2 to 4 years of automotive experience required; current ASE certification is preferred
  • Field-related management experience is preferred
  • Ideal experience: Assistant Manager, Shop Foreman
  • Highly motivated, adaptive, and autonomous with the ability to deliver results
  • Ability to travel locally to dealerships within a designated area
  • Ability to analyze and document vehicle case updates using Microsoft Excel
  • Ability to communicate technical information to all levels
  • Ability to analyze data and create custom reports using provided templates


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