Branch Performance Manager

3 weeks ago

Ottawa, Ontario, Canada Bank of Montreal Full time

Company Overview

BMO Financial Group is a leading bank driven by a single purpose: to boldly grow the good in business and life. Everywhere we do business, we're focused on building, investing, and transforming how we work to drive performance and continue growing the good.

We're proud to be fueling growth and expanding possibilities for individuals, families, and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management, and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management, and investment services to more than 12 million customers.

Salary

The estimated salary for this position is $68,000 - $126,000 per year. BMO's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards.

Job Description

Key Responsibilities:

  • Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects.
  • Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer.
  • Identifies and makes referrals to other business groups.
  • Sustains alignment between values and behavior that fosters diversity and inclusion.
  • Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
  • Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
  • Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
  • Develops and maintains a network in the community to enhance the Bank's visibility and builds a strong referral source for new potential business.
  • Sustains a high-touch relationship with key branch customers and prospects within the market.
  • Resolves customer-related issues using knowledge of bank services, products, and processes.
  • Recommends and implements solutions based on analysis of issues and implications for the business.
  • Builds the business plan for the branch.
  • Influences and negotiates to achieve business objectives.
  • Helps determine business priorities and best sequence for execution of business/group strategy.
  • Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
  • Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
  • Leads the implementation of new programs, products, and processes within the branch.
  • Coordinates the implementation of national and regional sales and service initiatives.
  • Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
  • Plans and controls unit operating expenses in accordance with forecasts.
  • Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
  • Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
  • Maintains the confidentiality of customer and Bank information.
  • Complies with all legal and regulatory requirements for the jurisdiction.

Required Skills and Qualifications:

  • Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Previous supervisory or management experience.
  • In-depth knowledge of retail banking products and services.
  • In-depth knowledge of all branch operational processes and policies.
  • In-depth knowledge of branch technologies, processes, and performance metrics.
  • In-depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
  • Deep knowledge and technical proficiency gained through extensive education and business experience.

Benefits

BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Others

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities, and our people. By working together, innovating, and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

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