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Retail Operations Manager

2 months ago


Regina, Saskatchewan, Canada Hillberg & Berk Full time
About the Role

Hillberg & Berk, a Canadian-owned jewelry company, is seeking a highly skilled individual to fill the position of Assistant Store Leader. As a key member of our retail team, you will be responsible for supporting the day-to-day operations of our stores and ensuring that we consistently deliver exceptional client experiences.

Key Responsibilities
  • Support the Store Leader in managing store operations, including inventory control, visual merchandising, and customer service.
  • Develop and implement process improvements to enhance operational efficiency and client satisfaction.
  • Collaborate with retail leaders to provide support and resources as needed, ensuring a consistent and exceptional client experience across all locations.
  • Communicate effectively with client ambassadors to ensure they understand their roles and responsibilities in implementing processes.
  • Provide coaching and guidance to client ambassadors to enhance their skills and knowledge.
Requirements
  • Minimum 3-5 years of retail experience, including process management experience such as inventory control.
  • Strong communication, listening, and coaching skills.
  • Ability to work a rotating schedule, including evenings, weekends, and holidays.
  • Hourly Pay Range: $22.96.
About Hillberg & Berk

Hillberg & Berk is a customer- and employee-centric business with ambitious growth plans. We are committed to providing an inclusive, diverse, and equitable work environment that represents the communities we serve. We are dedicated to empowering women and creating a culture where all employees can thrive.